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DCI Invests in Customer Experience Initiatives to Enhance its World Class Support

  • DCI – Design Communications, LLC
  • 07.13.17
DCI Design Communications LLC (“DCI”), an industry leader in data, voice and unified communications technologies, has undertaken a number of initiatives to re-emphasize its world class commitment for customer support.

DCI has spent the last several months developing and then implementing initiatives to deliver the higher levels of customer experience, particularly in light of the Company’s rapid growth and recent acquisition of the EthoStream assets. DCI modeled those initiatives around similar guest experience efforts in the hospitality industry such as anticipating needs, tailored experiences and timely issue resolution. DCI’s efforts, now in place, include investments in new technologies for pro-active monitoring, new process efforts to use analytics to pro-actively identify service issues and creation of a number of customer survey tools to measure the overall customer experience.
 
"Our reputation is built on outstanding engineering, unparalleled product knowledge and a high impact delivery team that is incredibly responsive to customers," said Charbel Zreik, CEO of DCI. "As DCI has grown, we have invested in technology and processes to ensure that those pillars of what makes DCI great will continue to be our differentiators in the future. I am very aware of technology providers that have seen their customer experience lag as their companies have grown. Our growth at DCI will be because customers continue to see our commitment to world class service.”
 
Vin Zachariah, COO of DCI added, “Our team is dedicated to serving our customers and we have spent the past several months developing higher level tools and processes to ensure that the experience remains great. It’s important to our culture that we remain committed to high level customer experience and we’re looking forward to providing that experience to more and more customers.”
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