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IHG Notifies Guests of Payment Card Incident at IHG-Branded Franchise Hotel Locations in the Americas Region
April 18, 2017 - Many IHG-branded locations are independently owned and operated franchises, and certain of these franchisee operated locations in the Americas were made aware by payment card networks of patterns of unauthorized charges occurring on payment cards after they were legitimately used at their locations.
To ensure an efficient and effective response, IHG hired a leading cyber security firm on behalf of franchisees to coordinate an examination of the payment card processing systems of franchise hotel locations in the Americas region.
The investigation identified signs of the operation of malware designed to access payment card data from cards used onsite at the front desk at certain IHG-branded franchise hotel locations between September 29, 2016 and December 29, 2016. Although there is no evidence of unauthorized access to payment card data after December 29, 2016, confirmation that the malware was eradicated did not occur until the properties were investigated in February and March 2017. Before this incident began, many IHG-branded franchise hotel locations had implemented IHG's Secure Payment Solution (SPS), a point-to-point encryption payment acceptance solution. Properties that had implemented SPS before September 29, 2016 were not affected. Many more properties implemented SPS after September 29, 2016, and the implementation of SPS ended the ability of the malware to find payment card data and, therefore, cards used at these locations after SPS implementation were not affected.
The malware searched for track data (which sometimes has cardholder name in addition to card number, expiration date, and internal verification code) read from the magnetic stripe of a payment card as it was being routed through the affected hotel server. There is no indication that other guest information was affected. A list of affected franchise locations and respective time frames, which may vary by location, is available at www.ihg.com/protectingourguests. The site also contains more information on steps guests may take.
It is always advisable to remain vigilant to the possibility of fraud by reviewing your payment card statements for any unauthorized activity. You should immediately report any unauthorized charges to your card issuer because payment card rules generally provide that cardholders are not responsible for unauthorized charges reported in a timely manner. The phone number to call is usually on the back of your payment card.
On behalf of franchisees, IHG has been working closely with the payment card networks as well as with the cyber security firm to confirm that the malware has been eradicated and evaluate ways for franchisees to enhance security measures. Law enforcement has also been notified. IHG also has established a dedicated call center to answer any questions affected guests may have.
2/6/2017 IHG® Notifies Guests of Payment Card Incident at 12 Properties in the Americas February 06, 2017 -
IHG notified guests who used their payment card at restaurants and bars of 12 company managed properties during the time periods from August 2016 – December 2016 after receiving a report of unauthorized charges occurring on some payment cards that were used at a small number of U.S. hotel properties. An investigation of other properties in the Americas region is ongoing.
11/29/2012 IHG® Becomes First Global Hotel Company To Launch App For Windows 8 November 29, 2012 -
IHG (InterContinental Hotels Group), one of the world's leading global hotel companies, announced that its Holiday Inn brand is marking another innovative first by becoming the first major hotel brand to launch a travel app for Windows 8 - the newest version of the Windows operating platform for a variety of PCs and tablet devices.
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6/28/2011 IHG Launches iPhone® Booking Apps for Each of Its Seven Hotel Brands June 28, 2011 -
IHG (InterContinental Hotels Group) [Lon: IHG; NYSE: IHG (ADRs)], one of the world's largest hotel groups by number of rooms, today announced the continuation of its mobile app strategy with iPhone booking apps for each of its seven brands: InterContinental® Hotels & Resorts, Hotel Indigo®, Crowne Plaza® Hotels & Resorts, Holiday Inn® Hotels and Resorts, Holiday Inn Express®, Staybridge Suites® and Candlewood Suites®. These new apps provide customers with the functionality to find and book hotel rooms, check rates and view or cancel reservations.
12/1/2010 IHG Outlines Growth Plans for High Priority Markets December 01, 2010 -
IHG plc, one of the world’s largest hotel companies by number of rooms, predicted “an era of unprecedented opportunity and sustained growth” for the company as it responds to favorable socio-economic trends in high priority markets such as China, India and the Middle East.
10/26/2010 IHG and Las Vegas Sands Corp Sign Strategic Agreement October 26, 2010 -
IHG [LON: IHG, NYSE: IHG (ADRs)], one of the world's largest hotel companies by number of rooms, announced the signing of a 10-year license agreement with Las Vegas Sands Corp. to affiliate The Venetian and The Palazzo with the InterContinental Hotels & Resorts global portfolio.
4/12/2010 Hotel Indigo San Diego Equips Staff with Apple iPads April 12, 2010 -
New GuestPad Engages Visitors, Encourages Real-Time Social Media Interaction - Our pad is your pad…In its ongoing effort to create the most unique and memorable guest experience, Hotel Indigo San Diego, the flagship property of InterContinental Hotels Group’s (IHG) upscale boutique brand, is the first Hotel Indigo in the world to equip its team with Apple iPads.
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