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Independents Value Maestro PMS in a Changing Vendor Landscape

  • Maestro PMS
  • 06.01.16
Maestro PMS's 24/7 support, service, flexible implementation plans and pricing, and continuous version updates is valued by many operators, including independents.

The hospitality industry’s tech vendor landscape is changing rapidly. For many operators, particularly independents, this can bring challenges. Vendor transition often means working with an unfamiliar support team, entering into a new software license agreement, and in some cases implementing a new hotel management system at contract renewal. None of this benefits a hotel or its guests. A property management system is an integral part of hotel management operations. Vendor stability is essential.

“When a tech vendor changes hands, it affects the independent operators using their systems,” said Warren Dehan, president of Maestro PMS. “Interruption in vendor service and revised contract terms are serious matters that detract from the business of running a hotel. Reliance on a stable hotel management system from a trusted tech provider with 24/7 North American support is important for independents. Many of our clients have been with us for more than 20 years. We feel this is the result of great products, our high level of continually expanding support and e-learning services and the long-term value of Maestro as a wise business investment.  Maestro’s version upgrades are included in our annual support at no additional cost and always have been.”

Maestro PMS has over 35 years of stability and system development experience for independents. “We understand the independent hotel industry and the products and services they provide to their guests. We develop systems that meet the needs of independents. Maestro listens to its clients to grow our products in that direction. This is an important combination,” Dehan said. “We additionally provide flexible system access options, allowing operators to use both Maestro Web Browser and Windows versions in one single property install; our clients are not forced to choose between the two.” 

Operators also have the option to implement an on-premise Maestro solution or a cloud hosted system. Each receives the same robust feature-equivalent Maestro system with all of its proven capabilities. This also includes the latest cutting edge hotel management tools and features, including mobile apps and social media integration, as well as the choice to build their system modularly while still sharing a central guest profile across modules and properties. Maestro PMS continues to operate under consistent ownership with the second and third generations of the founders working closely with hundreds of independent operators.

The Legacy Hotel and Conference Center in in Louisville, Ky., is a 14-year Maestro client. “We use Maestro Property Management for front office operations and ResWave for online direct booking," said Kara Bloom, assistant general manager. "We have been very happy with how Maestro’s support team responds to questions. They are always available and this is a big help to keep our operation running smoothly.”

Lake Blackshear Resort and Golf Club installed Maestro in 2003. Today the Resort uses Maestro Front Office, ResWave online booking engine, and Maestro Sales and Catering. “We like the Maestro system. It is reliable and easy to use. We have continued to use Maestro for 13 years because it is good for our property,” said Kathy Hinds, reservation manager.
 
The Maestro Enterprise Property Management hotel software suite of more than 20 solutions is the industry’s most robust and well supported system for independent hotels, resorts, and multi-property groups.
 
 
Visit Maestro PMS in Booth #1401 at HITEC in New Orleans on June 20-23 at the Ernest N. Morial Convention Center.



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