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Maestro PMS Launches Swift SMS Gateway Text Messaging Integration for Instant Guest Communication

  • Maestro PMS
  • 03.11.15
Maestro PMS™ has launched its new SMS text communication module to enhance flexible, personal guest communications and service.

The new SMS service is fully integrated with Maestro PMS to provide timely messages for early check-in room availability, group member alerts, spa appointments, property promotions and concierge services.

Maestro PMS provides its guest text message module in partnership with Swift SMS Gateway® Inc., a global provider of mobile text messaging services since 2007.

"With more guests relying on their mobile devices, Maestro launched proactive SMS communications to serve guests on property," said Warren Dehan, president of Maestro PMS. "We partnered with Swift SMS Gateway to provide the platform to allow Maestro PMS to communicate directly with cell phone networks. Swift SMS Gateway supports international phone protocols which enables Maestro operators to reach their global visitors regardless of their phone carrier."

"Our SMS platform lets independents proactively update individual guests directly from Maestro PMS when their room is ready to check-in," said Dehan. "More than that, it can instantly reach all guests if there is an emergency, or specific guest segments, such as members of a group, to notify them if their meeting room has changed. The new solution is ideal for busy independent operators who want to establish a closer guest relationship with more personalized service."

"Swift SMS Gateway is delighted to partner with Maestro PMS to integrate our SMS into its widely installed Property Management Suite," said Brian J. Johnson, president of Swift SMS Gateway Inc. "Our system provides a simple seamless integration of text messaging into Maestro's front desk Guest Messaging and its back of house systems."




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