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Saybrook Point Inn Treats Guests to High Speed Internet Services from Comcast Business

  • Comcast Business
  • 03.20.17
Comcast Business announced that Saybrook Point Inn, a luxury Connecticut inn featuring elegant accommodations, fine dining and premier spa services, is using Comcast Business Ethernet, Internet, Phone and Video offerings to provide guests with high-quality technology services as well as improve inn operations.

The privately-owned travel destination is located on the Connecticut River at the entrance to Long Island Sound and features more than 100 guest rooms, a full-service spa, fine dining restaurant and marina that can accommodate vessels up to 200 feet. To meet its commitment to environmental conservation, operational efficiency and exceptional guest services, the management team streamlined its technology offerings and implemented Comcast Business Internet to increase the performance for all three of its networks in the marina, office and guest areas.
 
“Both our social and corporate guests require high-speed internet service, from the visiting yachts in the marina who use it for self-diagnostic marine systems and video applications, to those staying in our inn. Comcast Business provides us with reliable internet as well as phone and video services throughout the property,” said John Lombardo, general manager of Saybrook Point. “Leveraging technology allows us streamline operations. We can be more of a high-touch resort because our staff can spend more time interacting and servicing our guests, whether they are visiting for a vacation or attending an event in our ballrooms and conference center.”
 
Saybrook Point Inn was the first “green hotel” designated in CT and is well-known for its eco-friendly practices, several of which rely on technology to meet the property’s green commitment. In the guest rooms, Saybrook Point implemented Comcast Business’ Q2Q hospitality solution offering guests full voice and video offerings with a specific Saybrook Point default channel to promote various events and news and a second menu channel. These channels eliminate the need for the Inn to print materials for the rooms continuously, thus adding to its eco-friendly mission. Their cogeneration and extensive solar panel system also rely on solid internet services to perform properly.
 
“Technology offerings including high-speed internet, phone and hi-def video are among the top amenities for resorts such as Saybrook Point Inn to keep guests connected to their families and work during their travels as well as provide entertainment options,” said Michael Parker, regional senior vice president for Comcast’s Western New England Region. “Saybrook Point Inn is a well-known for its beautiful location, exceptional guest services and commitment to the environment and community. Comcast is fortunate to work with this Inn to provide the high-tech solutions to meet guest needs as well as optimize business operations.”
 
Additionally, Saybrook Point Inn relies on Comcast Business to strengthen its operations with a 100 Megabit-per-second (Mbps) Ethernet Dedicated Internet line and PRI business phone service for direct dialing around the property.
 
“Our invoices are processed via an online central accounting system so our efficiency is greatly impacted if the network is slow or offline. Also, our staff offices, printers and copiers are connected through an online shared system, which needs reliable internet,” Lombardo added. “Comcast Business ensures that we are operating at peak productivity. And it has allowed us to implement new guest service systems. For instance, in the dining room, we use iPads and OpenTable to communicate the status of each table in real-time with the hostess station to decrease guest wait times, and we are implementing systems for housekeeping and maintenance departments to both eliminate paper, intrusive radio communication and have better accountability. We also installed two treadmills recently that have built-in Wi-fi capability for internet surfing and access to online special fitness programs.”
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