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The Cliffs Resort Unifies Full-Service Property Operations with Maestro PMS for Greater Efficiency and Real-Time Direct Booking

  • Maestro PMS
  • 05.04.17
The full-service Cliffs Resort on California’s central coast installed the Maestro PMS suite of integrated property software solutions to drive greater efficiency and guest service.

The Resort implemented Maestro Front Office, ResWave Integrated Booking Engine, Spa & Activities Management, Point of Sale, Work Order Management, Sales and Catering, Mobile Housekeeping and PCI compliant & EMV ready credit card processing. Maestro PMS is the preferred cloud and on-premise PMS hotel management property software solution for independent hotels, resorts, conference centers, and multi-property groups.

“Our goal in selecting a new system for The Cliffs was total system integration across all profit centers at our spa resort. Maestro PMS delivers this beautifully,” said Chris Biggers, CIO for Boutique Hotel Collection, which operates The Cliffs Resort. “We had demos from all the major system vendors and did our due diligence in evaluating features of the property software, partnership reliability, and customer service commitment. Maestro was the best. Maestro’s suite of integrated property software solutions share a single-image database for instant, accurate guest posting and data sharing. We are much more efficient thanks to Maestro. It really is an unparalleled hospitality solution.”

Maestro’s installation and training team completed system implementation in March 2017. “I have never seen a system conversion go so well,” Biggers said. “Maestro’s team provided a comprehensive installation schedule with a calendar and milestones that kept us on track. Each property manager had duty assignments on a timeline.” The Maestro team guided property staff training until they were proficient in all system processes. “Maestro’s staff managed our training professionally and were always ready to help with any questions. We have used the system for a month and it is highly reliable with a much faster response time than our old PMS.”

The Cliff’s bottom line gets a boost from Maestro’s ResWave Integrated Booking Engine. “ResWave was an easy install. Now guests are using ResWave to make bookings directly from our website in real time with yield and rate rules pushed out to the last room sold.” Biggers said. “Our SilverWare Food & Beverage point of sale from Maestro and Maestro Spa & Activity Management are fully integrated providing a seamless guest experience on property. This saves us many hours each week of posting, audits and reconciliations and the amounts are accurate. We also implemented Maestro’s PCI-compliant EMV credit card processing integration so the Cliffs is in line with industry PCI security standards.”




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