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Whistle Selected by Genre Hotels for Innovative Guest Messaging

  • Whistle
  • 01.04.17
Genre Hotels has recently announced a new partnership with Whistle®, a customer service and communication tool for hotels, which allows team members to have the ability to use text messaging and mobile messaging to communicate in real-time with staff members and guests.

The launch of Whistle has already improved guest satisfaction scores and TripAdvisor reviews at select hotels, by optimizing hotel operations for any questions, requests, and arrival logistics, providing instant information for every guest.
 
“Our guests are delighted to have messaging interaction with our hotel,” said Andrea Winslow, general manager of Genre’s Sofia Hotel in San Diego, CA. “Whistle makes it easy to engage with every guest, and on a very personable level.”The messaging service provides a convenient and efficient method of communication for all travelers. With the majority of travelers carrying their smartphones, text and mobile messaging for American consumers streamlines customer service as opposed to voice interactions.

"Whistle allows our hotel operations teams to engage with our millennial travelers via their preferred communication method,” said Kerry Flowers, founder of Genre. “The effortless and convenient connection between guests and staff is what really excites me!"

“After being with Whistle for over a year now, my staff and I have been very happy and impressed with what Whistle provides,” said Jim Johnson, director of operations, Ojai Hospitality Group, which manages both Casa Ojai Inn and Su Nido Inn. By using Whistle, we have seen an increase in guest and staff interaction, which has resulted in an increase in Customer Service Scores. Our staff has also found Whistle to be extremely helpful in streamlining internal, staff-to-staff communication. We love Whistle!”

“We are extremely excited to announce our partnership with Genre Hotels, who is partnered with some of the most premier boutique hotels, especially on the West Coast. The whole Genre family and personnel have been terrific and we are excited with this relationship,” said Jonathan Rojas, Whistle’s cofounder and COO. “Messaging is the way forward in customer service, as phone systems grow increasingly frustrating at today’s pace. Mobile engagement has proven to be the preferred channel of engagement for guests, resulting in a dramatic reduction of phone calls and an increase in guest satisfaction. Genre Hotels is an ideal partner, with recognizable properties who provide remarkable customer service and experiences to their guests. We are excited to utilize the Whistle platform and provide a streamlined experience for all their guests and staff.”

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