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Thursday, July24, 2008 - UPDATED: 12:30:55 AM |
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| Siegel Sez - July 17, 2008 |
Siegel Sez |
By: Richard Siegel
Siegel Sez July 17, 2008
Was there ever a better grass roots initiative then Mothers Against Drunk Drivers (MADD)? I think not. It didn’t stop everybody from drinking and driving, but maybe it made them stop one drink earlier than in the old days or at least made them aware of the danger they were creating on the road and instead of driving recklessly, they drove a bit more cautiously? Or am I out of my mind thinking this?
Last week I was driving down one of our typical suburban Atlanta roads around 10:30 a.m. You know the type of road; gas stations, strip malls, traffic lights, etc. There are two lanes of traffic heading north and there is one car going way too slow in the left lane which of course forces cars behind her to try and get around and causes all sorts of traffic confusion. I eventually got the point where I also had to pass her on the right. I glanced over as I was passing her and there she was, a woman in her thirties in a white minivan talking away on the phone. As I passed her a car in front of her quickly moved into the right lane in front of me because there was a car immediately ahead of him that was making a legal left turn and there was no left turn lane. He moves in front of me and the woman in the minivan now has the stopped car making the left turn in front her. Yes, she smashed right into him. It is a serious rear-ender. A group of us pull over to offer assistance and when I got there someone was already getting her out of her minivan.
Airbags were probably one of the automotive industry’s greatest inventions, they work. The driver was shaken but other than that ok. The guy in the car she hit was a bit rattled, but didn’t seem to be hurt seriously. I looked at the van and noticed two child seats in the back. As the crowd who stopped to help was milling around waiting for the police to arrive I caught the eye of the minivan driver. I don’t know why but I looked at her and in a stern and serious voice told her that she is the reason the laws are changing about cell phone usage. I told her she didn’t use her blinker when she changed lanes. She was driving way too slow in the left lane. And if she wasn’t on the phone this accident would have been avoided. I pointed to the back seat of her minivan with the two empty child seats and told her I bet she talked on the phone with her kids in the backseat. I finally said to her you shouldn’t be driving and walked away. Nobody called me an idiot for scolding a nice woman who just got into a serious accident, but nobody cheered either. As I was walking to my car a guy came up to me, tapped me on the shoulder and said thank you. He was thinking the exact same thing since he also was one of those stuck behind her on the road. I didn’t feel good about what I had said to that woman but did feel better after the guy came over and thanked me.
I mentioned MADD beforehand because I started to think how many people have needlessly died on the roads because people were distracted by cell phone conversations? Where are the statistics on that? So the question of the day is simply, was I wrong? (Send your comments to mailto:rich@hospitalityupgrade.com.)
Enough of my venting. Here is the real reason we are here, Jon Inge’s technology review of the last few weeks. I will see you at the end with this week’s attempt at you-know-what.
Rich@hospitalityupgrade.com
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Technology NEWSSTAND |
By: Jon Inge
Systems News in Plain English from Jon Inge
TOP O' THE NEWS
- Travelers still making vacation plans, but closer to home and for shorter stays ---------------------------
As record-high gas prices, higher airfares and unexpected airline fees take their toll on people’s travel plans, Travelocity has revisited its annual Forecast Poll (taken in January) to see how higher costs are impacting travelers’ vacation plans this year. They report the following changes in attitudes since January: - Although summer fares are up 13 percent over 2007, 55 percent of Americans are still opting to travel this summer. However, many said rising gas prices are changing their plans, mostly by going shorter distances or shortening their stays. - More Americans are shifting international plans to destinations where they can stretch their dollar further. Travel is up to Mexico (31 percent), South America (8 percent) and Eastern Europe (13 percent), while Western Europe is down 15 percent. - The average length of stay is decreasing from seven days to six this summer, in line with January’s predictions. - Travelers are booking summer trips an average of 4.3 percent farther in advance than they did in 2007, again in line with January’s expectations. - Packages are increasingly attractive as a way of saving costs. **
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PEOPLE ON THE MOVE |
- Brendan May appointed to sales manager Europe for IDeaS - Mel Hatchard joins Onity as managing director of EMEA - Frank Dyer appointed to director of product marketing at Onity - Blizzard Internet Marketing shuffles top management positions --------------------------
For more on People on the Move for 07/17/08
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PROPERTY MANAGEMENT SYSTEMS |
- Jekyll Island Club Hotel installs NORTHWIND’s Maestro suite - Savan Vegas Hotel & Casino, Laos, orders Agilysys’ LMS, InfoGenesis, SWS and DataMagine - Amadeus’ PMS now has ExpediaQuickConnect interface - MICROS OPERA V.5 includes integrated business intelligence and revenue management - Islander Beach Resort picks SPI's PMS and annual assessment billing software - Springer-Miller’s new SMS|Host release validated by Visa USA to latest PABP standard --------------------------
For more on Property Management Systems for 07/17/08
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RESERVATIONS |
- Travelocity, hotels.com, TripAdvisor first out of the gate with new iPhone applications - Expedia acquiring Italy-based Venere Net - Expedia enhancing its corporate travel service, rebrands it Egencia - PlanetEye launches interactive map-based online travel planning service - Maybourne Hotel Group contracts for Pegasus’ Global Commission Processing - Pegasus offers Galileo-connected travel agencies reduced prices for commission processing - Hard Rock selects MICROS’ OPERA Reservation System, Web Suite and myfidelio.net - Pestana implementing MICROS’ OPERA Reservations System and Web Services - Lastminute.com upgrading its dynamic packaging technology -------------------------------------------
For more on Reservations for 07/17/08
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MARKETING/MANAGEMENT |
- IQubz announces hosted option of IQubz Hospitality CRM - Shell Vacations implements SPI’s Orange Systems marketing and sales software - Hard Rock Hotel and Casino selects SAS’ Patron Value Optimization - TripAdvisor acquires VirtualTourist.com and OneTime.com - VIZERGY’s My Web World Web presence management gains over 2,000 clients in six months - Hersha implements ProfitSword’s ProfitSage Financial Suite at 67 properties - Peninsula Hotels selects ZDirect as its eCRM platform ----------------------------
For more on Marketing/Management for 07/17/08
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REVENUE MANAGEMENT |
- Austria Trend Hotels & Resorts deploying IDeaS V5i at all 30 properties - IDeaS launches IDeaShare forum for clients to share ideas on enhancements. ---------------------------- Austria Trend Hotels & Resorts is deploying IDeaS V5i On-Demand Revenue Management Solution for all 30 of its properties. All modules are being installed, with an emphasis on the best available rate (BAR) and centralized control modules; the latter provides multiproperty roll-up reporting and group evaluations across user-definable property groups for cluster yielding.
IDeaS has launched IDeaShare, a forum where IDeaS clients can post and discuss public suggestions on how to improve the system’s functionality. http://www.austria-trend.at, http://www.ideas.com **
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F&B/POINT OF SALE |
- McCormick & Schmick's selects ReServe Interactive --------------------------- McCormick & Schmick's Seafood Restaurants has selected ReServe Interactive's Catering and Event Management software to manage private dining events. The company operates 80 restaurants in the United States plus six in Canada under The Boathouse brand. http://www.mccormickandschmicks.com, http://www.reserveinteractive.com **
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GUEST SERVICES |
- Accor North America completes implementation of wireless HSIA in all Motel 6 and Studio 6 properties - Hampshire Hotels & Resorts to offer enhanced guest service options via new communications network from Alcatel-Lucent ------------------------
Accor North America has completed implementation of wireless, high-speed Internet access in all its Motel 6 and Studio 6 properties nationwide. Accor charges a fee of $2.99 for 24-hour access. AT&T provides managed network services; Teledex provides the Wi-Fi equipment and support to the over 600 corporate Motel 6 and Studio 6 properties nationwide. Almost 200 franchise properties have also made Wi-Fi available to guests. http://www.accor-na.com
** Hampshire Hotels & Resorts has selected a new communications network from Alcatel-Lucent, offering enhanced guest service options. The new network includes IP telephony, Wi-Fi, LAN switching, contact centers and data security. Guest-facing functionality includes bedside video phone intercoms to show who is at the door, interactive in-room LCD displays to display a menu of hotel services (including room service) and allow guests to place orders through a phone call or digital interaction. IP television will offer multiple entertainment options that can be downloaded to the in-room flat panel television or to the guest's laptop. Skype-ready keyboard-enabled in-room phones have Bluetooth handsets. The wireless network and automated notification system provide hotel operations with geo-location capabilities to identify the most appropriate employee to handle on-the-spot guest requests. Centralized systems management and telecommunications control will provide consolidated reservations, sales and marketing, accounting and technology services through an interface to remote property management systems. Additional links will integrate energy management systems for automated lighting and temperature control. Initial implementation sites include Dream South Beach (slated for Winter 2008), Dream Downtown (Meatpacking District New York) and The Chatwal (both slated for Spring 2009). http://www.hampshirehotels.com, http://www.alcatel-lucent.com **
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BACK OFFICE |
- Optii Solutions announces Optii Keeper housekeeping management system - Millennium Hotels and Resorts adopts UniFocus’ STAFFScope for 15 U.S. sites ------------------------ Brisbane, Australia-based Optii Solutions has announced its Optii Keeper housekeeping management system. Optii Keeper covers all aspects from forecasting labor requirements, rostering, intelligent schedule creation, communication, quality control and training needs analysis, using patented algorithms to manage the cleaning schedule, optimizing it for lowest cost and returning rooms into clean inventory as early as possible. Cleaning allocations are based on guest profiles and the hotel's rules, and managers can communicate with staff and other departments via hand-held PDAs. Optii Keeper is offered on a SaaS (software as a service) basis with tight integration into popular PMSs, and is currently in beta-test with an international hotel group. Global release is planned for September. http://www.optiisolutions.com ** Millennium Hotels and Resorts is using UniFocus’ STAFFScope Web-based survey tool to launch an employee engagement initiative for its 15 properties in the United States. http://www.millenniumhotels.com, http://www.unifocus.com **
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INVENTORY/PURCHASING |
- Pebble Beach picks Eatec inventory and procurement system for its three properties ------------------------------------ The Pebble Beach Company, Pebble Beach, Calif. has selected Agilysys’ Eatec inventory and procurement system for its three resort properties — The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero. Pebble Beach will also use Eatec’s nutrition module to assign nutritional values to inventory items and recipes. http://www.pebblebeach.com, http://www.agilysys.com **
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ENGINEERING |
- Hotech Edge launches G-Mesh, a Zigbee-based wireless mesh network - Xanterra completes implementation of five acre solar photovoltaic (PV) energy system in Death Valley ------------------------------ Hotech Edge has launched G-Mesh, a Zigbee-based wireless mesh network, with each node linking to the next to provide wide-area coverage throughout a hotel. Zigbee’s low energy consumption enables appliances to operate and communicate for over three years, powered by a single set of batteries. Hotech’s ZigBee-compatible door locks and safes were released last year and have been installed in some 30 leading brand and independent hotels, as well as in several major student halls of residence. http://www.hotechedge.com ** Xanterra Parks & Resorts has completed its implementation of one of the largest solar photovoltaic (PV) energy systems in the United States. Covering five acres of Southern California’s Death Valley National Park, the one megawatt (MW) system will generate more than one-third of the total annual electricity needs of Xanterra’s operations in Death Valley, including the Furnace Creek Inn, Furnace Creek Ranch, Furnace Creek Golf Course, employee offices and housing. Xanterra fully owns the system and the energy it produces. Because Death Valley is so sunny and the system tracks the sun throughout the day, Xanterra expects its system to be 40 percent more efficient than an average stationary solar facility. http://www.furnacecreekresort.com, http://www.xanterra.com **
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You-Know-What |
And now for you-know-what…
There are two statues in a park, one of a nude man and one of a nude woman. They had been facing each other across a pathway for over 100 years. One day an angel comes down from the sky and, with a single gesture, brings the two to life.
The angel tells them, "As a reward for being so patient through 100 blazing summers and dismal winters, you have been given life for 30 minutes to do what you've wished to do the most."
The male statue looks at the female statue, she looks at him, and they run behind the shrubbery. The angel waits patiently as the bushes rustle and giggling ensues.
After 15 minutes, the two return, out of breath and laughing. The angel tells them, "Um, you have 15 minutes left, would you care to do it again?"
"Shall we," he asks her.
"Oh, yes, let's," she eagerly replies. "But let's change positions. This time, I'll hold the pigeon and you poop on its head!"
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July 17, 2008
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June 26, 2008
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Siegel Communications, Inc. | 2475 Northwinds Parkway, Suite 325, Alpharetta, GA 30004 | 678.802.5300
Hotel Internet Marketing by Cendyn 
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