Siegel Sez


February 2, 2012
 

RESERVATIONS


- Customer Direct and Travel Tripper partner to launch new call center service
- Carnival launches Facebook application to select and share cruises with Facebook friends
- eMax Hotel Internet Marketing unveils mobile hotel Website booking platform
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Customer Direct and Travel Tripper have launched a new call center service for hotels in North America, combining Travel Tripper’s booking engine technology and Customer Direct’s call center offering.  The companies will consolidate reports so hoteliers can see a unified view of reservations across the hotel’s Website and its toll-free reservations line, including service-level statistics and results by marketing channel.  In addition to the joint call center product, the two companies will market and distribute each other’s products and services.  http://www.traveltripper.com, http://www.guestdirect.com  
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Carnival Cruise Lines, in conjunction with Razorfish, has launched a Facebook application that lets users view, compare, select and share Carnival cruises with their Facebook friends.  Potential cruises can be sorted by date, duration, port of call and accommodation type; with one click, details of a selected cruise can be shared with Facebook friends, and they can be invited to book the trip as well.  http://www.carnival.com, http://www.razorfish.com  
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eMax Hotel Internet Marketing has unveiled a mobile hotel Website booking platform intended to complement a hotel’s independent Website with enhanced features and simplified navigation.  The eMax mobile sites detect and redirect browsing mobile users automatically, link directly to mobile reservation engines, and provide analytics to track mobile visitors’ usage and browsing habits.  http://www.emaxhotelmarketing.com  
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