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January 12, 2018

PERSONALIZATION/GUEST EXPERIENCE



- AT&T Hotel and Conference Center Enlists Guestware to Help Raise Customer Satisfaction Ratings with Focus on Guest Experience
- Knowcross and INTEREL Integrate to Offer Enhanced Operational Efficiency and Guest Experience
- Caesars Entertainment Las Vegas Resorts Elevates Customer Service with Ivy Personalized Virtual Concierge Service
- KEYPR Announces Major Platform Release
- Fairmont Miramar Hotel & Bungalows Selects KEYPR as Exclusive Guest Experience Technology Partner
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AT&T Hotel and Conference Center Enlists Guestware to Help Raise Customer Satisfaction Ratings with Focus on Guest Experience
The AT&T Hotel and Conference Center, located in Austin, Texas, has implemented several programs through Guestware, a cloud-based solution for hotels and resorts that optimizes rapid response to guest service requests and maintenance processes. Guestware helps the property obtain exemplary guest survey scores; the AT&T Hotel and Conference Center’s TripAdvisor scores are currently 4.5 out of 5.0, based on more than 800 reviews. The property’s engineering and housekeeping departments also rely on Guestware to track scheduled maintenance. Additionally, the AT&T Hotel and Conference Center uses Guestware’s top 10 guest issues list to review operations and identify and resolve recurring service items.
http://www.guestware.com/
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Knowcross and INTEREL Integrate to Offer Enhanced Operational Efficiency and Guest Experience
Knowcross, a global leader in providing software solutions for hospitality operations, announced the integration of its guest request management system with INTEREL, an award-winning and leading provider of guestroom management systems for the hospitality industry. With this integration, guest requests made from the INTEREL glass switches in the room can be processed identically to requests made from a guest mobile app, or a phone call or email. All inbound requests are then fed into KNOW Service for tracking, resulting in higher quality service delivery, faster response rate, increased operational efficiency and lowered costs.
http://www.knowcross.com, https://interelme.com/
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Caesars Entertainment Las Vegas Resorts Elevates Customer Service with Ivy Personalized Virtual Concierge Service
Caesars Entertainment properties in Las Vegas are using technology to enhance the guest experience with Ivy™, a 24-hour virtual concierge service. With additional rollouts to Caesars Palace and The LINQ Hotel & Casino over the summer, Ivy is now live in more than 6,000 rooms within Caesars Entertainment Las Vegas Resorts, making Caesars Entertainment the first major gaming company in Las Vegas to offer a widespread guest text messaging program with built-in artificial intelligence. Ivy, created by Go Moment®, is the world’s first automated guest engagement platform for hotels powered by IBM Watson.
https://www.ibm.com/watson/, http://www.gomoment.com/
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KEYPR Announces Major Platform Release
KEYPR®, a leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced the release of a significant upgrade to its platform including a variety of powerful new features and major enhancements to existing features. Hotel management, staff and their guests will experience significant improvements including ease of use across all touchpoints, as well as, consistent feature updates and enhancements. For example, the guest app experience includes overall improvements to dining and service request functionality. Staff-facing features include enhanced work order escalations, service request targeting and common area tablets to support events and cross-property services. 
http://www.keypr.com
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Fairmont Miramar Hotel & Bungalows Selects KEYPR as Exclusive Guest Experience Technology Partner
KEYPR®, a leading cloud-based technology platform for the hospitality industry, announced that Fairmont Miramar Hotel & Bungalows has deployed its expansive hospitality platform. Through the KEYPR platform, Fairmont Miramar guests and staff have access to a custom mobile app, in-room tablets and a guest experience management system (GEMS®), which combined will dramatically improve operational efficiency, open up new revenue streams, and meet the expectations of today’s connected traveler. In Q1 2018, the hotel will deploy KEYPR’s keyless entry system.
http://www.keypr.com
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