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Vendor Updates

Maestro PMS

2015 Spring
Markham, Ontario
http://www.maestropms.com

Maestro by NORTHWIND is a preferred property management system of leading independent hotels, resorts and multiproperty groups. With a comprehensive suite of integrated modules sharing a single database, Maestro was developed from the ground up as a true hospitality enterprise system.

With industry-leading Diamond Plus Service, Maestro goes beyond conventional PMSs to deliver revenue-generating tools, services and management strategies that empower operators to increase profitability, drive online bookings, centralize operations, boost staff productivity and provide high-touch guest engagement that keeps guests coming back. Diamond Plus Service includes North American-based 24/7 support; on-demand, expert training remotely or on site; an e-learning website; Help Direct (e-learning and knowledgebase directly from Maestro menu); live webinars; and lifetime version upgrades.

Maestro is available in browser and Windows versions. Maestro is PCI certified and may be implemented on premise or hosted. Maestro supports HTNG and third-party proprietary interoperability standards and easily integrates with on-property and in-room systems.

Maestro gives operators a 360-degree view of guests and operations at every touch point. NORTHWIND delivers business solutions and management services that help hoteliers maximize productivity, profitability, increase direct bookings, personalize service and engage guests.
 
Maestro: Multiproperty Integrated PMS for Independents
Features include:
• Reservations and front office with dynamic yield
• Sales and catering
• ResWave Booking Engine with online group management
• Spa and activities
• Vacation rental management
• Membership
• Retail and fine dining POS
• Housekeeping and work order/inventory

Maestro’s New Enhancements
Maestro Web. Full-featured Maestro PMS is now available in a browser-based option compatible with all mainstream browsers. Maestro Web operates in the cloud and on premise, and can co-exist with Maestro PMS in a Windows environment.

Direct Help and Online Tutorials. NORTHWIND provides a new e-learning website with instant user access from any Maestro PMS field. Users may view real-time video training for optimized system use and staff productivity.

Enhanced Staff Engagement Tools. Maestro now offers enhanced tablet mobile communication for housekeeping. Staff can remotely update room statuses and provide guest convenience by Maestro text messaging guests when their room is ready.

Enhanced Guest Engagement Tools. Maestro WebPRO lets guests self serve their registration via online/mobile. It speeds check-in and provides pre-arrival information to hotels for planning. WebPRO is an effective guest engagement touch point that also stimulates ancillary spend.

Expedia QuickConnect Interface. Reduces operators’ online booking costs and provides reservation delivery, rate setting and availability controls. Channel-based dynamic yield strategies allow independent yielding controls for each channel.

ResWave Booking Engine – Lower Cost Real-time Direct Bookings. ResWave is a mobile-optimized, fully integrated booking engine for real-time booking of rooms, group members, activities, dining and spa. ResWave includes added online capabilities including online loyalty and guest profile preferences, and has also been enhanced with new guest request options for rooms and amenities to ensure guest booking satisfaction.

Services to Maximize Productivity
NORTHWIND provides management strategies, productivity audits, data mining and business analysis, database configuration and revenue best practices.

Web Connection Services include group and promotion landing pages, mobile websites, Google Analytics integration, booking pages customization, e-marketing and best practices.

For more information about NORTHWIND, please visit www.maestropms.com.



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