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The Future of Hotel Wi-Fi
Posted: 11/15/2017

Today’s hotel guests expect a homelike Wi-Fi encounter. As this “instant-on” experience becomes table stakes for hotels to compete for guest loyalty, it also opens the door to a revolution in delivering a more personalized guest service. Coleen Carey shares how to best serve your guests a seamless and familiar Wi-Fi experience.

Google Search Console offers a number of resources to tune your site's SEO functions as well as get important information about visitors and their activities while on the site. Nimesh Dinubhai dives into the best features of the offered webmaster tools.

Anyone who works in the hospitality industry knows how gratifying it feels to receive a good review. Unfortunately, many hospitality businesses have also experienced the flip side of this coin: a scathing review of your business, its staff, and everything that you’ve worked so hard to achieve. Roseanne Luth talks about the importance of monitoring your online reviews and how they affect potential customers.

Today, a growing number of brands believe that AI assistants have the power to enhance the guest experience. But the sentiment isn’t shared by all. Brendon Granger reviews the transition of technology in guestrooms and the influence it could have in the hotel-guest relationship.

Budgeting for Success in 2018
Posted: 11/01/2017

For many hoteliers, it seems budget season begins earlier and earlier each year. While the process and timeline varies from company to company, every hotel ultimately has to answer the same question: “What can we do differently next year to optimize revenue and maximize profit?” Rich Rebidue talks budgeting options as 2018 quickly approaches.



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Seven Simple Ways to Use Text Messaging for Hotel Customer Service

09/11/2017
Great service is paramount, and text messaging makes it easier to run your hotel and keep your customers satisfied. You can integrate exclusive hotel features in your messages, and keep guests notified about what is going on in the area. Once you implement a text messaging platform, you will be able to reach guests no matter where they are. Text messages are opened more than 98 percent of the time, and it's the fastest way to reach your customers.
 
1. Confirm Reservations
Confirming reservations for your hotel guests has never been easier with the implementation of text messaging. Guests can make a reservation to stay at your hotel, or to eat dinner at your restaurant. A confirmation text can be sent out to let your guest know you have received their reservation. This makes your guest feel confident in your business and that their reservation is fully reserved.
 
2. Answer Questions with Mobile Live Chat
With mobile live chat, you can communicate with your guests at all times through a mobile device. Customers want answers, and they don't want to wait for your hotel to provide an answer through email. With real-time messaging, hotel guests can ask questions and get an answer right away. It can be used to contact the front desk, or to ask questions about the hotel reservation. It's another way to communicate with guests and potential guests that will give you an edge in customer service.
 
3. Offer Tips and Advice to Guests
When there are favorite spots to visit within reach of your hotel, you'll want to let guests know. If there is a special event going on, share this information through a text message. When your guests feel as though you care about their entertainment, they will feel well taken care of. Share news of the day, or let your guests know what the weather is going to be like.
 
4. Let Guests Order Room Service
When you offer room service to your guests, you can make the experience even better by allowing guests to order food through text messaging. It's a convenient way to order food, and perfect for guests who speak English as a second language. This allows guests who may need extra time to order to place an order easily at their own pace.
 
5. Get Guest Feedback Through Text Messages
When guests check out, you can send a link for feedback about their stay. Guests are more likely to answer a text message than an email, and this means you will get the feedback you are looking for. In addition, guests can answer a survey on their cell phone while sitting at the airport or riding as a passenger on the way home.
 
6. Welcome Guests to Your Hotel
First impressions are key and text messages can help you establish a healthy relationship with your customers from the start. A quick message to a guest that just checked in can make your guest feel welcome. Say hello in your message and offer tips to your guest to make their experience wonderful. It's easy to send a message and it is a way to provide high quality customer service.
 
7. Provide Two-way Communication
Let guests know that they can ask a question any time through text messaging. You can send a text saying hello, and remind guests that they can ask you questions by texting you back. This is the perfect tool to communicate with your guests about any possible problems. Two-way texting develops trust within guests that they can ask any question and get an answer right away.
 
It's easy to use text messaging to provide high quality customer service to your hotel guests. Whether you simply want to say hello, or you want to offer exclusive deals to your guests, text messaging is essential. If you want to stand out in the hotel industry, it's time to implement a texting software to communicate with guests.
About The Author
Ken Rhie
CEO
Trumpia


Ken Rhie is the CEO of Trumpia, and has over 30 years of experience in the software, internet and mobile communications industries.

 
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