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Registration Extension Deadline – August 9, 2019
Housing Reservations EXTENDED Deadline – August 16, 2019
Arrival Transportation Booking Deadline – August 21, 2019
Attendance Cancellation Deadline – August 28, 2019


Questions & Answers

Answer: The CIO Summit is an invitation only event. To receive an invitation, you must hold the title of CIO of direct technology activities at a major hotel, casino, cruise line, management or timeshare company. If you received an invitation and CANNOT attend, you may NOT send someone else. Our invitation list includes the Who’s Who of the industry. Although we want the Summit to thrive and grow, we will never compromise quality for quantity. Unprecedented peer-to-peer networking has proven to be an integral part of the conference.
Second Attendee for Brands: Due to the continued growth of the management companies attending the CIO Summit, brands are allowed to have a second representative – VP level or higher – join their CIO.
If you would like to qualify for an invitation to the Summit or have any questions regarding a second brand representative, please contact Hospitality Upgrade President/Publisher Richard Siegel at


Question: ATTENDANCE AND REGISTRATION: How much does it cost?

There is no registration fee to attend the Summit. Attendees are only responsible for air transportation and accommodations. All other costs are covered by our sponsors including: registration fees, receptions, meals, offsite events, pre-conference outing fees, airport arrival transfers and private shuttle service at the conference’s conclusion.


Question: ATTENDANCE AND REGISTRATION. Is there a spouse/guest program?
Answer: Yes! If you are bringing a spouse/significant other to the 2019 CIO Summit, please register him/her through your conference registration link. Spouses can register to attend the Tuesday night event free of charge, and the cocktail and dinner events on Wednesday & Thursday evenings for a fee of $225 USD each. We will also include your spouse/significant other in your airport transportation to and from Boston Logan International Airport (BOS) at no charge.


Question: ATTENDANCE AND REGISTRATION. What is the cancellation policy?

Room reservation cancellations. Room Reservation Cancellations – When reservations are made, a deposit is required. The deposit is refundable if cancelled at least 48 hours prior to the scheduled arrival.

Conference attendance cancellations. Please notify Event Coordiator Kim Delaney of an attendance cancellation before Wednesday, August 28 so we can plan accordingly. Our meals and events are assigned seating and arrangements must be made for your absence. Call or text 404-386-3700 or e-mail. 


Question: DRESS. What is the conference dress?

Average September weather in Boston is a high of 73 and a low of 58. Dress for the entire conference is casual.


Question: SOCIAL ACTIVITIES: Will there be plenty of opportunities to network?

The Summit offers CIOs a rare combination of networking, social events and program. Attendees are free to form critical relationships with their peers in a relaxed environment. There will be plenty of opportunities to meet your peers, whether it is at the sit-down dinners or interactive sessions (where we specifically circulate you to have an opportunity to mingle with all attendees,) at the cocktail receptions, during the icebreakers and networking activities or during the pre-conference activities. Seating is assigned at each of our events to encourage interaction.

Question: SPONSORSHIPS: Just how many sponsors are we talking about?

The CIO Summit is not a commercial endeavor, but a high-level meeting for CIOs from around the world. There are a limited number of sponsorships and we do not allow any formal sponsor presentations or sales pitches. We do allow sponsors to briefly welcome the attendees to the Summit and join us a conference events and functions. Again, this will not be a sales conference, but a closed-door conference for CIOs to discuss the issues at hand without interruption or unsolicited information.


Question: TRANSPORTATION: How do I book a free arrival limo transfer?
Answer: Hospitality Upgrade will be offering complimentary black car transfers from Boston Logan International Airport to The Royal Sonesta Boston. To take advantage of this service, please click here to email your itinerary (arrival date, flight number, airline, arrival time and your cell number in case the driver needs to locate you) to Event Coordinator Kim Delaney by August 21st. Estimated travel time from the hotel to the airport is 25 minutes.



Question: ADDITIONAL QUESTIONS or assistance needed?

Please feel free to contact Event Coordinator Kim Delaney by email or call or text 404-386-3700.


Thanks To Our 2019 Sponsors

    Founding Association Sponsor

    HFTP Logo

  • Blueprint RF
  • Enseo logo
  • logo
  • Infor
  • logo
  • Sabre

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