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The 16th annual Executive Vendor Summit will be in Nashville, TN, June 9-11, 2021. See Registration Link Below.

The 2021 agenda will include many popular sessions of previous events, including the CIO panel and a special industry association CEO panel. This year’s CIO panel includes Dan Kornick with Loews Hotels & Co., Jeff Bzdawka with Hyatt, Scott Strickland with Wyndham Hotels and Resorts, Andrew Arthurs of Aimbridge Hospitality and Richard Tudgay of Highgate. The association panel will include Mike Blake with HTNG, Bob Gilbert with HSMAI and Frank Wolfe with HFTP.

Interactive attendee-driven session content focuses on four key areas:
~Career/personal/leadership development
~Developing technology strategy as a platform for success
~The business impact of technology
~Private exposés into specific technology disciplines

Wednesday, June 9, 2021

1:00 PM - 3:00 PM

Registration Open – Symphony III Foyer

1:00 PM - 5:30 PM

Pre- Conference Activity - Golf Tournament Likely Optional
5:30 PM - 6:30 PM

Registration Open – Symphony III Foyer Optional
6:00 PM - 7:00 PM

First-Time Attendee Reception - Starstruck Optional
6:30 PM - 7:00 PM

Icebreaker & Reception

7:00 PM - 9:00 PM

Welcome Dinner – Blackbird Studio A/B
10:00 PM - 1:00 AM

Late Night Networking - Starstruck


Thursday, June 10, 2021

6:00 AM - 7:00 AM

Early morning self-guided run - Meet in Lobby (Complimentary)
Runs will be catered to the participants' speeds and interests.
7:30 AM - 8:30 AM

Registration Open - Symphony III Foyer
7:30 AM - 8:15 AM


8:30 AM - 8:40 AM

Summit Welcome – Symphony II & III
Welcome from Rich

8:45 AM - 9:50 AM

A Shot in the Arm: The Outlook of the U.S. Hotel Industry – Symphony II & III

After the single worst year in the industry green shoots are now abound.  Jan will discuss where the recovery is visible and where it is lagging and discuss the STR forecast for this and the coming years.

There will be ample time for Q/A.  Jan has read Hospitality Upgrade since he was a freshman at Cornell and Rich published on that terrible, but memorable, yellow paper.  He was a teaching assistant for Dick Moore and a summer intern for Sherry Marek and John Cahill in the olden days. He knows that the original Fidelio database was called “fstamm”.  He does not own a racehorse.

Speaker - Jan Freitag, STR

9:55 AM - 10:10 AM

The CallTek Mini-session – Symphony II & III

Tony Espinoza, CEO of CallTek, will discuss how to quickly and easily scale your team for a new project or client. After a year of uncertainly, hiring qualified professionals can present challenges as the industry continues to react. For more than 15 years, CallTek’s team of white label technicians have been the secret advantage hospitality technology suppliers have relied upon to support the industry’s leading brands.  White label technicians can offer additional support in a variety of area’s including network operations, field service, engineering, customer experience, remote technology, customer service and contact center operations. 

Speaker – Tony Espinoza, Co-founder, CallTek, Inc.

10:15 AM - 10:30 AM

Break Optional
10:30 AM - 11:25 AM

Legal & Privacy

Greg Duff founded and chairs Foster Garvey's national Hospitality, Travel & Tourism group. His practice largely focuses on operations - oriented matters faced by hospitality industry members, including sales and marketing, distribution and e-commerce, procurement and technology. Greg also serves as counsel and legal advisor to many of the hospitality industry's associations and trade groups, including AH&LA, HFTP and HSMAI.
Speaker – Greg Duff, Principal, Foster Garvey PC

11:25 PM - 11:40 AM

Mini session – TBD

Speaker – TBD
11:45 AM - 12:55 PM

LUNCH –  Symphony II & III
1:00 PM - 2:10 PM

Associations Are the Glue -- A CEO panel – Symphony II & III
Associations are an important part of every industry and they bring so many facets together. One might call them the industry glue. It has been a challenging year for hoteliers and vendors and with the associations often being the voices of many of them, what has their year been like? More importantly, what lies ahead? Are all systems go moving forward?  
Moderator - Rich Siegel

Panelist: Bob Gilbert, HSMAI; Mike Blake, HTNG; and Frank Wolfe, HFTP

2:15 PM - 3:05 PM

VC View of the World -- Serent Capital – Symphony II & III

Dexter Hopen, Principal with Serent Capital, will speak about the thought processes he and his team use to identify markets of opportunity in travel and hospitality technology, evaluate infant firms in those markets and finally determine whether or not to invest.
Speaker - Dexter Hopen, Principal, Serent Capital 

3:05 PM - 3:20 PM

3:25 PM - 3:45 PM


3:50 PM - 5:15PM

Round Table/Summit Sound Off: You think you had a rough year? What about the person sitting next to you?
There were the obvious challenges but what situations did you encounter that totally surprised you? Good or bad? How many approached you trying to acquire your company? How did you deal with interacting with your customers who were struggling? Any regrets? Positive stories to share? The EVS Roundtable is usually the highlight of the summit and with everyone having experienced a year that we never thought was possible there will be many stories to share. Nobody gets a roundtable going like John Burns and this will be one that will long be remembered!   Submit your roundtable topic ideas at the registration table when picking up your attendee badge.

Moderator - John Burns, President, Hospitality Technology Consulting

6:30 PM - 9:30 PM

Reception & Dinner – Location and event details to come. Optional
10:00 PM - 1:00 AM

Late Night Networking - Starstuck Optional

Friday, June 11, 2021

6:00 AM - 7:00 AM

Early morning self-guided run - Meet in Lobby (Complimentary)
Runs will be catered to the participants' speeds and interests.
8:15 AM - 8:45 AM

9:00 AM - 10:45 AM

Annual Customer Insights Onstage/CIO Panel - Belmont Ballroom
Back by popular demand will be the CIO panel where a multitude of tech leaders from hotel companies will share where their technology focus and investment will be this year.

CIO PANEL: Jeff Bzdawka, Hyatt; Dan Kornick, Loews Hotels & Co.; Scott Strickland, Wyndham Hotels & Resorts; Andrew Arthurs, Aimbridge Hospitality; Richard Tudgay, Highgate

11:00 AM

That's a Wrap!
Thanks for Attending the 2021 EVS Vendor Summit! In order to better accommodate departure schedules and give attendees a bit more flexibility when booking flights, this year Hospitality Upgrade is testing something new, LYFT! EVS attendees will be able to use an exclusive Lyft coupon code to take a Lyft to the Nashville International Airport (BNA).

The code will be active from 9:00 AM – 3:30 PM on Friday, June 11th.
Hospitality Upgrade will cover trips up to $30.00 USD*.

If you already have the Lyft app, simply enter EXECUTIVE21 in the REWARDS section of the Lyft app. Once the code is accepted, it will appear in the 'Rewards' tab and you will be able to see the details of the code, such as time restrictions, location restrictions, how many times it can be used, and how much credit you have left.

If you do not have the Lyft app, please download the Lyft app on your phone from the Apple app store or Google Play store. Or use this link to download the Lyft app, (the EVS code will be automatically applied):

*If the fare exceeds $30.00 USD, the remainder will be charged to the card on your Lyft profile.
Thank you to our 2021 Sponsor:
  • CallTek

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