NEC Enhances Safety, Accelerates Speed of Response for Emergency 911 Hospitality Industry Communications

  • NEC Corporation of America
  • 07.03.07
NEC Unified Solutions, Inc., a leading provider of VoIP and data communications, is enhancing the safety of hotel staff and guests through its 911 Alert application, a Windows-based application that provides location information of a 911 caller.

911 Alert notifies hotel security of emergency calls in progress, which can measurably accelerate first responder reaction time and ensure all employees and guests receive the appropriate assistance during emergency situations.

Multiple notification methods of 911 Alert provide staff with the flexibility to accommodate unique communication challenges of a facility’s communication infrastructure.  Notifications can be administered through mobile and wireless devices, voice and group calls, network messenger, LED board, audible alarm or strobe light devices.  This allows employees, no matter where they are, to be better equipped to assist in rescue efforts, administer CPR, provide triage assistance and escort first responders to the caller’s location. 

“Delays or inaccuracies in communication can pose considerable challenges to emergency response efforts in hotels,” said Paul Lopez, general manager, marketing and services at NEC Unified Solutions.  “Mitigating safety risks for guests and employees is a perennial concern, and response personnel need to be equipped with the most accurate location information to reach those in need as quickly as possible.  The 911 Alert assists in this process by relaying the exact location of a caller, directing emergency services and notifying on-site personnel.”

The support of a verification engine enables 911 Alert to ensure the caller’s information will be accurately relayed to emergency response personnel.  Hotel technical staff can effortlessly accommodate the movement of desktop phones between rooms by managing the 911 database internally.  A series of prompts from the phone’s station enables the administrator to update property, building, floor, room and other information directly.  911 Alert also updates the 911 Automatic Location Information (ALI) database that is provided regularly to the local Public Safety Administration Point (PSAP).  During an emergency 911 call, the ALI database provides the PSAP with the exact location of the caller and any other pertinent information. 

NEC showcased its complete suite of communications solutions for the hospitality industry at the Hospitality Industry Technology Exposition & Conference (HITEC) 2007, June 25 - 28, at the Orange County Convention Center in Orlando, Fla.

NEC offers a complete portfolio of solutions for wireless, unified communications, voice, data and management services, and an open migration path to protect investments. NEC’s IP-centric hospitality solutions help properties operate more efficiently and profitably by quickly addressing customer needs.  NEC offers improved access to resort amenities, enhanced concierge services and streamlined reservation and checkin procedures, ensuring hospitality organizations can optimize their guests’ investments.

NEC Unified Solutions Inc., a global leader in VoIP and data communications for the enterprise and small-medium business, delivers one of the industry’s most innovative suite of products, applications and services that help customers achieve business value through technology.




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