O’Charley’s and Ninety Nine Demonstrate Passion for Guest Loyalty with Complete Kitchen Management Solution from QSR Automations

  • QSR Automations
  • 07.12.07
QSR Automations®, a leading technology provider helping businesses worldwide maximize guest delight through comprehensive hospitality automation, is providing a complete kitchen software and hardware solution to O’Charley’s Inc. to help the company with its continued transformation into the best-of-class in food and service within its industry segments.

QSR’s ConnectSmart® Hospitality Automation Solution, the ConnectSmart Kitchen (CSK) graphical software with eXpert® hospitality controllers and KP-3000™ keypads are being implemented within all O’Charley’s and Ninety Nine Restaurant corporate and franchise locations, with a targeted completion by the end of 2008. 

With A Passion to Serve™ its guests and its team members, O’Charley’s Inc.  tested QSR’s ConnectSmart kitchen solution in a number of O’Charley’s and Ninety Nine restaurants for more than a year.  Results that are driving the rollout of the QSR kitchen solution include improved food coordination and timely delivery from a more organized kitchen, better product quality, and enhanced guest and team member satisfaction.

“There are several critical initiatives focused around achieving operational excellence and growing guest loyalty here at O’Charley’s Inc. – such as our Project RevO’lution within O’Charley’s and Project Dressed to the Nines at Ninety Nine – and our addition of QSR’s ConnectSmart kitchen solution within our restaurants is an important factor in realizing these goals,” said Gregory L. Burns, chairman of the board and chief executive officer of O’Charley’s Inc. 

With a continued emphasis on providing unique and fresh menu items as well as the most attentive service, the implementation of QSR’s kitchen solution is enabling O’Charley’s and Ninety Nine to transform their kitchens.  The kitchen teams no longer work from printer receipts, reducing excess labor, clutter, and noise while increasing efficiency.  With the fully customizable CSK, O’Charley’s and Ninety Nine use cook times for each individual menu item as well as specific colors for each stage of the preparation process to determine when items need to be dropped, are cooking, and have reached their cook time.  The CSK’s delay routing functionality ensures items are routed to specific prep stations at the appropriate time, so that all items within a particular order are completed simultaneously.  The front-of-house and management team members have an immediate awareness of what is happening in the kitchen by viewing all activity from each of the prep stations on the expeditor screens.  This process has eliminated gaps in timing, allowing O’Charley’s and Ninety Nine to serve better food faster to both its in-restaurant diners as well as its guests taking advantage of curbside to-go service. 

O’Charley’s and Ninety Nine team members are easily trained on the intuitive solution, with graphical menu cards also helping to ensure consistency and accuracy.  Additionally, all actions at every station are time stamped and captured, providing restaurant team members with real-time, actionable information.  And the O’Charley’s and Ninety Nine corporate staff have access to production data in historical formats to compare to sales and labor information for a true picture of the operation.

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