Ripley Launches MICROS 9700 HMS with RFID at Great Wolf Lodge Indoor Waterpark Resort in Niagara Falls, Canada

  • Oracle Hospitality Food and Beverage Solutions
  • 08.09.06
MICROS Systems, Inc., a leading provider of information technology solutions for the hospitality and retail industries, announced that Ripley Entertainment, a global leader in the attractions industry and the owner of Great Wolf Lodge in Niagara Falls, Canada, went live with MICROS 9700 Hospitality Management System (HMS) supporting 27 MICROS workstations with integrated RFID readers.

Ripley's has enhanced both the guest experience and the ease of system use for the staff with property-wide integrated RFID, which allows guests at the lodge to wear waterproof RFID wrist bands that facilitate payment at any MICROS POS workstation in the lodge's food and beverage and retail locations.  This allows the guest to enjoy the fun and entertainment afforded by the 103,000 square foot indoor water complex without having to carry cash or other forms of payment. The days of wet money are over at Great Wolf Lodge Niagara Falls. 

Ripley's also required a solution that offers more robust POS functionality such as currency conversion, multiple tax capabilities, and automated start-of-day and end-of-day processes.  Because MICROS 9700 is an open solution, Ripley's was able to utilize existing legacy hardware which resulted in considerable cost savings.

"Before starting this project, our IT department developed an extensive list of requirements that outlined our vision for the guest experience," said Joe Tenczar, director, IT, Ripley Entertainment.  "We were able to meet directly with MICROS R&D to discuss how best to leverage the flexibility of the MICROS 9700 system.  Based upon our business needs and specs, MICROS seamlessly integrated the ability to utilize the RFID technology that is so critical to our business model.  We've been very impressed with MICROS's technology, attention and dedication to this account."

"We are very pleased with the successes we've achieved with Ripley Entertainment," said Jenny Kurdle, EVP, Leisure and Entertainment Business Unit.  "We look forward to a strong and lasting partnership that leads to MICROS deployments at additional Ripley's locations in the future."

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