Cancer Treatment Centers of America Lodging Operations and Patient Service Selects SoftBrands Medallion PMS

  • Infor
  • 08.16.07
SoftBrands, Inc., a global supplier of enterprise application software, announced that Cancer Treatment Centers of America (CTCA) has installed SoftBrands’ Medallion property management system (PMS) in three of its locations to increase operational efficiency while helping to deliver improved patient service.

Using Medallion, CTCA staff can track the location and preferences of its patients more easily. 

CTCA offers a unique whole-person cancer treatment model that integrates state-of-the-art medical treatments and technologies with scientifically based complementary therapies, including nutrition, naturopathic medicine, physical therapy, mind-body medicine and spiritual support, all under one roof.  CTCA hospitals located in Philadelphia, Suburban Chicago and Tulsa are now using Medallion. 

On average, CTCA patients travel more than 500 miles one-way for treatment at one of its facilities. While some patients stay in CTCA onsite guest quarters during their treatment, others stay at nearby hotels. 

“When we began our property management software search, we knew we needed a system that was easy to use and customizable to our specific needs,” said Roger Cary, chief operating officer for CTCA.  “Most of the software systems we found were either limited in respect to their functionality, or too complex and rigid in respect to their adaptability.  With Medallion, however, we found a software package that was robust enough to meet the needs of large hotels, while still maintaining the user-friendly and customizable attributes we required.” 

Medallion has helped CTCA increase the efficiency of its patient accommodations services over the last six months by giving CTCA staff the tools and information they need to better manage patient accounts.  As a service to its patients, CTCA provides guest accommodations at a heavily discounted rate to help ease the burden of travel and let patients and their families focus on healing.

In addition to CTCA guest services employees, other departments also are improving operations using the Medallion system.  CTCA switchboard operators, schedulers and transportation departments all access Medallion to check a patient’s room status and identify any specific patient requirements, such as wheelchair access or oxygen.  The ability to capture detailed guest profile information in Medallion was one of the key reasons that CTCA selected this PMS solution from SoftBrands. 

The CTCA guest services staff uses Medallion to manage 115 onsite and 185 offsite guest rooms at its three hospitals.  In addition to these locations, CTCA recently announced plans to open a fourth hospital in Goodyear, Ariz. (suburban Phoenix) by winter 2009.

“Our primary goal was to make the property management process simpler for our patients, their caregivers and our staff.  As a hospital, we strive to provide our patients with world-class care, clear information and efficient delivery of services. To support our unique treatment model, we wanted a behind-the-scenes solution that would help make our patients’ treatment experiences better,” said Cary.  “We have been very pleased with the performance of the Medallion system and have found everyone from the upper management to the support staff to be very responsive.”

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