Delaware North Companies, Inc. Selects MICROS 9700 HMS to Open Hockey Season at TD Banknorth Garden Arena, Nationwide Arena, and HSBC Arena

  • Oracle Hospitality Food and Beverage Solutions
  • 10.04.07
MICROS Systems, Inc., a leading provider of information technology solutions for the hospitality and retail industries, is pleased to announce that Delaware North Companies, Inc. has selected the fully integrated MICROS 9700 HMS solution to manage the food & beverage and retail operations throughout the concessions, vending, retail kiosks, fine dining, club seating areas, and luxury suites at TD Banknorth Garden Arena, as well as the Nationwide Arena and the HSBC Arena.

All three sites will go live in September 2007.

TD Banknorth Garden, which boasts a 19,600-seat arena, three private restaurants, 104 executive suites and 2,400 club seats, is home to the NHL's Boston Bruins and NBA's Boston Celtics, as well as world-renowned concerts and sporting events, family shows, wrestling, ice shows and much more.  HSBC Arena is Western New York's premier sports and entertainment facility and home of the National Hockey League's Buffalo Sabres, the National Lacrosse League's Buffalo Bandits, and a variety of world-class entertainment events. Nationwide Arena is the home of the National Hockey League's Columbus Blue Jackets, the Arena Football League's Columbus Destroyers, and the United States Hockey League's Ohio Junior Blue Jackets.

The MICROS 9700 HMS Delaware North has selected offers web-delivered tools to streamline its cash management operations, including Suites Management for its luxury suites, Inventory & Event Management for its concessions areas, and enterprise business intelligence reporting. Integrated with, the MICROS iCare CRM solution provides Delaware North an easy way to setup and manage gift card, loyalty programs, value-add tickets, and a complex concessions environment.  Additionally, the deployment to all three sites includes resilient point-of-sale hardware utilizing 324 MICROS Keyboard Workstation 4s, 145 MICROS Workstation 4s, 106 Mobile MICROS wireless handheld terminals for in-seat ordering in the club seating areas and luxury suites, and 8 self-ordering kiosks in the concession areas.

"We selected MICROS due to its tremendous experience fulfilling the requirements of an arena venue and our desire for a strong strategic partnership on a global level," stated Greg Lesperance, Vice President of Technology & Business Process Solutions. "We are impressed with the ability of MICROS 9700 HMS to seamlessly scale to handle the food & beverage and retail operations at every level in our complex, offering us a true enterprise solution.  The solution also meets our requirement for PCI/CISP compliance to ensure data security for our customers."

"We are honored that Delaware North has selected MICROS for these three sites, especially its own TD Banknorth Garden Arena which represents a new generation of sports and entertainment complexes," stated Jenny Kurdle, Executive Vice President, MICROS Leisure and Entertainment Business Unit.  "We have a strong track record of providing first class products and services to the stadium and arena industry.  We look forward to expanding our alliance with Delaware North and partnering on future projects around the world."


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