Nine Independent Luxury Resorts Install Maestro PMS Suite, Leveraging Web Connection Technology

  • Maestro PMS
  • 10.31.07
NORTHWIND – Maestro PMS, provider of Maestro Enterprise Property Management hotel software and reservation software solutions for hospitality, announced that it completed a record number of installations of Maestro PMS, Sales and Catering and other system modules at nine independent full-service resorts with over 1,400 rooms in the past six months.

Some of the newest Maestro users include the Napili Kai on Maui, The Grand Hotel Cape May of New Jersey, The Hotel St. Regis in Detroit, Mich., the Prince Resort at Cherry Grove Pier in Myrtle Beach, S.C., and Benchmark Hospitality’s Bedford Springs Resort.

“The Hotel St. Regis selected Maestro PMS and Sales and Catering after evaluating many systems,” said Fadi Achour, the hotel’s general manager.  “NORTHWIND-Maestro has an excellent reputation for service and technology, and its guest-centric system complemented our personalized service at a competitive price point.” 

The 216-room Bedford Springs Resort in Bedford, Pa. also recently installed Maestro Enterprise. “We are a newly renovated property and Maestro’s professional team was very helpful training our new hires during our installation and go-live,” said Mark Roxby, Bedford Springs Resort’s IT manager.  “We use Maestro PMS to manage our front office operation and back-end accounting, and we will install Maestro Analytics business intelligence in the future.” 
Bedford Springs Resort is operated by Benchmark Hospitality which utilizes Maestro as its corporate go forward property automation system.  Maestro is currently used by sixteen Benchmark properties. 
“The new Maestro installations reflect a growing industry trend of independent resorts implementing sophisticated multimodule systems that integrate Web connectivity and automate all resort operations on a single-image database,” said Warren Dehan, NORTHWIND-Maestro’s president of North American operations.  
Maestro’s advanced single-image database technology offers many advantages over legacy systems:
  • All guest outlet charges are instantly recorded on their folio without rekeying or interfaces.
  • Additional modules such as spa and activities, membership and sales and catering allow bookings and fees to automatically be centralized and shared in front office folios.
  • Guest requests are recorded in a single record for one or more hotels for a 360-degree view at every point of contact and optimal personal service.
  • Maestro’s multiple-module platform means hotels need only contact one support organization that delivers 24/7 world class support services.

The Internet is now the fastest growing source of resort reservations.  Resorts that implement Maestro Web Connection technology with property management and other applications are driving more bookings that generate greater revenue.  The Maestro Property Management Suite delivers one of the industry’s most robust Web integrations with online functionality that includes: 

  • ResEze Internet booking engine with integrated revenue management
  • Guest-driven spa, golf and activities scheduling
  • Online dynamic package booking and dining reservations
  • Condo and timeshare owner accounting and reservations

NORTHWIND will be exhibiting at IH/M&RS November 11-13, 2007 in New York, N.Y. at booth No. 3038.  Additionally NORTHWIND-Maestro will be at the Historic Hotels of America 18th Annual Meeting November 27-29, 2007 in St. Petersburg Beach, Fla.

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