The Kessler Collection Selects Newmarket’s Delphi

  • Newmarket, an Amadeus company
  • 12.04.07
Newmarket International, Inc., a leader in sales and catering solutions for the hospitality industry, announced that The Kessler Collection, a portfolio of luxury boutique hotels and resorts owned by The Kessler Enterprise, Inc., selected Delphi®.

Delphi, a leading, powerful hospitality technology group sales and catering software application, will enable Kessler’s properties to streamline sales processes and increase revenues.

The Kessler Enterprise, Inc. wanted a robust application to meet its highest standards.  “Newmarket and Delphi are the hallmarks of hotel sales automation. We already have realized great benefits from using Delphi across the majority of our existing portfolio of hotels. It is a logical decision to install Delphi in our hotels which currently rely on a different system as well as in our properties scheduled to open in 2008,” said Stuart Newmark, senior vice president of operations, The Kessler Collection. “We are confident that this will help us to be more efficient and proactive in our sales processes.”

Delphi will help The Kessler Collection to deliver highly targeted marketing and sales campaigns by utilizing a central database for customer and account information. Additionally, the solution will also interface with Kessler’s PMS (property management system) to provide a seamless flow of information across the applications. With Delphi at all properties, The Kessler Collection will be able to drill down into its business data and execute flawlessly on its events and meetings business. The company can also share information and leads in order to upsell and cross-sell between its hotels.

The Kessler Collection will leverage Delphi for:

  • Targeted marketing and sales campaigns to increase revenue
  • Seamless flow of information to and from Kessler’s PMS for efficient operations
  • Drill down into sales and meeting data for flawless event execution.

“The Kessler Collection is truly a unique blend of boutique properties. We are pleased that they decided to expand their usage of Delphi beyond the large properties to include their smaller properties. By standardizing with Delphi, they will benefit from a centralized solution for all their group business needs,” said Sean O’Neill, chairman and chief executive officer, Newmarket International, Inc.

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