Pechanga Resort & Casino Selects the MICROS OPERA Enterprise Solution

  • Oracle Hospitality Food and Beverage Solutions
  • 12.04.07
MICROS Systems, Inc., a leading provider of information technology solutions for the hospitality and retail industries, announced that Pechanga Development Corporation has selected the MICROS OPERA Enterprise Solution for its Pechanga Resort & Casino in Temecula, Calif.

The implementation for the 522-room, four-diamond resort was completed in August 2007.  The selected modules include OPERA Property Management System (PMS), OPERA Sales & Catering System (S&C), OPERA Revenue Management System (RMS), OPERA Web Suite and the OPERA Gaming Interface. 

When Pechanga Resort & Casino opened in 2002, it was one of the largest Indian-owned, Las Vegas-style gaming properties in California. The property has utilized MICROS' 9700 Hospitality Management System (HMS) since its opening. Today, Pechanga Resort & Casino is one of the largest POS installations in Southern California with over 15 outlets. The enhanced interface between MICROS OPERA Enterprise Solution and MICROS 9700 HMS is offering Pechanga superior guest service features linking its hotel and restaurant operations.

The OPERA Enterprise Solution provides seamless integration among key hotel systems. OPERA Sales & Catering (S&C) and OPERA Property Management System (PMS) share a single database, allowing users access to identical inventory, customer account information, rate availability, and controls throughout the enterprise. Interfaced with OPERA S&C and PMS, the OPERA Revenue Management System (RMS) offers Pechanga the tools to analyze the value of particular group business and to maximize its revenue. OPERA Web Suite allows Pechanga to maximize bookings and to increase revenue by linking guests, corporate accounts and travel agents directly into its PMS and S&C system. Pechanga is also the first to implement the enhanced OPERA Gaming 2-way Interface to Aristocrat OASIS Player Tracking System, which allows authorized staff to request and award comps, monitor and control comp expenses, and provide secure access to real-time details on guest expenditures, stay histories and gaming statistics.

"Collecting, maintaining and analyzing all guest-related data in a single database was a major factor in our selection of the MICROS OPERA Enterprise Solution, which will allow Pechanga access to guest data stored in the same tables across multiple applications," said Greg Sheets, vice president of hotel operations for Pechanga Resort & Casino. "We look forward to our guest history information being dynamically available to all users across OPERA PMS and OPERA S&C."

"The OPERA Enterprise Solution is at the forefront of technology for the hospitality industry," added Rod Luck, vice president of information technology for Pechanga Resort & Casino. "The easy-to-use, Windows-based environment of OPERA will provide our staff with a solution that offers superior data integration and new functionality, and will assist Pechanga in elevating the guest experience at our resort casino. We look forward to partnering with MICROS on further initiatives to enhance guest service quality and data access across the property." 

"The OPERA Enterprise Solution is quickly expanding in the hotel casino market, and has proven itself as a fully integrated and scalable solution that can be easily deployed at any size organization," said Jackie Carey, vice president hotel sales, MICROS Systems, Inc. "MICROS is proud to count Pechanga Resort & Casino, a prominent and highly notable tribal gaming establishment, among its valuable partners in this industry."

Related Articles
want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.