IDeaS Revenue Optimization Releases Hospitality Industry's First Web-based Client Portal with Social Networking

  • 12.06.07
IDeaS, a leading provider of hospitality revenue management and optimization solutions, released IDeaS Client Portal version 3.0 – one of the hospitality industry's first Web-based client portals to feature social networking.

The IDeaS Client Portal is a Web-based tool that provides IDeaS customers around-the-clock access to vital IDeaS' solution information such as service cases, application news and technical support. It also features the IDeaS Community forum, a unique social networking platform developed to capture and act upon the voice of the IDeaS client.

"We're providing our customers the opportunity to not only have a direct line to IDeaS support, but to share best practices and personal experiences surrounding revenue management," said James Ruttley, vice president of client services for IDeaS.  "We understand the importance of finding balance between high tech and high touch.  Regardless of the solution, there are always people behind it.  We're delighted to invite our customers into a virtual community where they share the same goal – to best use technology to make their jobs easier."

Designed to accommodate both single and multiple property information, the IDeaS Client Portal allows clients to track the progress of inquiries for any location 24 hours a day, seven days a week.

The IDeaS Client Portal features the following new functionality:

  • IDeaS Community home page – The updated landing page provides clients with a information quick-view, including:
    - My Support Summary – Clients can view a summary of open cases and tasks
    - Share Your Opinion – Clients can participant in a community poll and see real-time results
  • Resources - An online resource center where clients can access IDeaS' latest product news, case studies and press releases, as well as gain access to hospitality industry news.
  • My Profile and My Team – Clients now have the ability to share changes to company contact details directly with IDeaS.  In addition, My Team provides clients with IDeaS Team Member contact details.

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