Thistle Hotels Upgrades to MICROS 9700 Hospitality Management Solution

  • Oracle Hospitality Hotel and Resort Solutions
  • 01.14.08
MICROS-Fidelio UK Ltd, a wholly owned subsidiary of MICROS Systems, Inc., a leading provider of information technology solutions for the hospitality and retail industries, has partnered with Thistle Hotels to upgrade its various EPOS systems to the PCI compliant 9700 Hospitality Management Solution (HMS), across 30 locations in the United Kingdom. 

The fully integrated MICROS 9700 HMS solution will replace all of the Thistle Hotels legacy electronic point-of-sale (EPOS) systems and will aid the hotel chain in producing end-to-end inventory, tighter stock controls and real-time reporting.  With 172 MICROS Workstation 4LX terminals deployed, the resilient solution will improve the levels of customer service and keep labor and hardware costs to a minimum.

MICROS 9700 HMS utilizes the industry's most advanced EPOS technology to deliver maximum flexibility and scalability, providing Thistle's senior management with a tool to produce up-to-the-minute customized reports in real time.  The solution also allows multiple users to operate other software programs while the solution is in use.

"Thistle desires a consistent, proven hospitality management solution throughout its estate that can interface seamlessly to its current OPERA and Fidelio property management systems," said Matthew Newton, programme and applications manager, Thistle Hotels. "We look forward to significantly reducing our spiraling support costs, bringing the downtime to our business to a minimum, and improving our overall customer service with the implementation of the MICROS integrated solution."

The MICROS 9700 HMS interfaces into the two existing property management systems (PMS) installed at the 30 Thistle sites, OPERA PMS and Fidelio V6 PMS.  Both systems provide management with unparalleled tools for reservations, reporting, customer-profiling and rate management, generating greater traffic into the Thistle properties.  They also provide Thistle staff with the tools for performing day-to-day activities such as handling reservations, checking guests in and out, assigning rooms and managing room inventory, and handling accounting and billing.

"We are delighted to expand our partnership with Thistle Hotels," said managing director of MICROS-Fidelio UK Ltd, Peter Edwards.  "By implementing this totally integrated solution, Thistle Hotels will maximize the efficiency of it food and beverage operations and improve the level of customer service throughout its estate."




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