Rivertide Suites Luxury Condo Hotel installs WinPM from MSI

  • Multi-Systems, Inc. (MSI)
  • 01.17.08
Terry Bichsel, the owner of the Rivertide Suites in Seaside Oregon, decided to go with a sure bet for the technology.

“We use MSI’s WinPM system at our Best Western Oceanview resort and really like the system,” Bichsel said. “With two properties in the same town it makes sense to use the same system so staff can move from one hotel to the other.”

Bichsel did his due diligence when selecting his first property management system – even visiting hotels to watch the staff interact with the software.  He liked the ease of use of WinPM, and for the Best Western property he wanted the two-way interface.  After installation he experienced some unexpected challenges and cites MSI’s perseverance in resolving the challenges as one of the reasons that he decided to persist the solution into his new Rivertide Suites property.  
“Clay Porter and Tim Tiller never gave up,” Bichsel said. “It took a few tries to get to the root of the problem and I really appreciated their perseverance.  It made me confident that MSI was the right choice for the Rivertide Suites.”
He once again did his due diligence discovering that the systems designed for condo hotels didn’t manage the hotel side of the business as well as WinPM, and MSI was able to accommodate the Home Owner Association (HOA) reporting that the Rivertide Suites property needed for it’s condo owners.   Clay Porter, the MSI product manager responsible for the changes is excited about the potential for WinPM in the Condotel marketplace.
“WinPM is a robust product that has a lot to offer these properties,” said Porter. “It is a pleasure to work with someone like Terry who has such an in depth operations knowledge and is generous about sharing his ideas for changes we can make to accommodate this market.”
“I’m pleased that Terry feels that he can call on me,” said Tim Tiller, MSW and president of MSI. “The entire team had a part in listening to his needs and responding to him with the appropriate solutions.  We’re here to serve the hospitality industry - that is what MSI’s corporate culture is all about.”

The new functionality includes a “booked because” feature that will help the property to explain the booking patterns across the multiowner suites, and a report card for a room showing all revenue that was generated by guests occupying the room.  WinPM is a good fit for a condo hotel as the hotel management generally maintains the rooms, common area and landscape.  MSI is looking at integration that will extend WinPM’s range into the fractional market that requires more back office reporting and administration.

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