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Leveraging A Record 2007, Trust International Continues Hotel Distribution Success Story in 2008

  • 02.12.08
Trust International today announced that it has completed its most successful business year in history.

Trust's success in 2007 as a global provider of technology and distribution solutions for the hospitality industry was achieved through massive customer growth, increased channel connectivity, the company's continuing dedication to service and quality, its customer-focused innovations and the industry leading reliability and stability of the Trust central reservation system (CRS).

Trust marked major achievements in 2007 that included:

  • The addition of 12 new hotel groups on its ASP-based CRS

  • Increasing generated booking revenue to a total of $3.2 billion USD for its customers

  • Processing more than 6 million transactions per day - totaling more than 2 billion transactions for the year through the Trust systems, cost-effectively distributing hotel rates and availability to the market channels.

Trust's successes in turn are enhancing results for its customers, helping them increase sales while saving time and effort. In 2007 Trust's booking engine technology helped generate a 23% increase in room nights on customers' websites.

"We are pleased with the results of 2007 as reflected in our increased global customer portfolio, especially in rapidly emerging markets like Asia, the Mid-East and Russia and in the number of renewals of long-standing partnerships with our customers," said Richard Wiegmann, Chief Operating Officer, Trust International.  "We look forward to continuing these positive results in 2008 with the expansion of our services and customer base and the strengthening of partnerships with third party providers.  We are focusing on accelerating our customers' growth and improving their commercial margins via innovative solutions."

Already in 2008 the first customer implementations are underway, and more investments into hardware and software are underlining Trust's reputation as one of the most reliable central reservation systems and service providers in the industry.  These types of investments have enabled Trust to achieve 99.98% system uptime - a high level that is rarely found in any industry. Trust has recently introduced several new developments and services, ncluding:

  • Launch of a new Internet booking engine based on latest web technologies

  • Trust's global communication centers have added new services and today are serving 47 countries with voice reservation service, call forwarding, concierge, chat and call back services, as well as telemarketing services

  • Trust has made additions in its Direct Connect Services to PMS, CRM and RFP systems, such as Lanyon, Leonardo, Ideas V5i, Nexus, and a first rollout of a fully integrated solution covering Trust|Voyager CRS, full 2-way PMS interfaces (single image inventory), RMS/YMS, central profile database and best in class CRM solution

  • Trust was one of the first to receive Hotel Technology Next Generation's (HTNG's) Property/Distribution Solution standards compliance certification for "TRUST|Voyager with TRUST|Connect 1.0"

  • Trust delivered new software releases of Trust|Voyager CRS with latest enhancements and new functionalities delivered free of charge to Trust customers
    Trusted hosted two successful customer advisory boards  that conducted in-depth discussions with Trust customers on directions and strategic developments of the Trust software and services.

Today Trust|Voyager CRS is used by market-leading international hotel chains to distribute hotel rates, availability and information to all channels including the Global Distribution Systems (GDS), online travel sites, call centers and the hotels' own websites.

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