Forced PMS Migration Presents Opportunity to Weigh New Options, Hotel Operators Turn to Maestro Suite

  • Maestro PMS
  • 02.20.08
NORTHWIND-Maestro PMS, provider of Maestro Enterprise Property Management hotel software and reservation software solutions for hospitality, has attracted the attention of hotel operators recently weighing their PMS options to find the best fit rather than just paying to upgrade to newer versions of their current system.

NORTHWIND has never in 30 years of operation charged users who stay current and hold standard maintenance agreements for version upgrades or forced them to migrate platforms.  Maestro provides its users with cost-free upgrades and free transition services as well as online training webinars, tutorials and other assistance as part of their standard Diamond Plus Service agreement – the industry’s most comprehensive hotel system service package. This enhanced package replaces the former Four Diamond Service package for all Maestro users so they can benefit from the expansion in services offered by NORTHWIND.

“Hotel operators who are required to migrate by their current PMS vendor are in a perfect position to evaluate all their options before entering into another long term investment and partnership.” said Warren Dehan, president of NORTHWIND’s US operations.  “NORTHWIND-Maestro users only pay once for software and we maintain their system investment for as long as they hold a standard Diamond Plus maintenance agreement. NORTHWIND does not force clients to migrate from one version to another and has never charged for updates to Maestro software.”  Dehan stated that if Maestro users choose to upgrade their system and require staff training, NORTHWIND supports them with complete new-version training at a nominal fee and utilizes online instruction tools and classes to keep expenses as low as possible. 

NORTHWIND-Maestro provides free upgrades and enhancements to all users as part of its standard Diamond Plus Service agreement.  In addition to responsive North American-based 24/7 live system support, Diamond Plus Service includes:

  • Free Web-based transition-assistance for newly trained staff for three months after Maestro is installed (scheduled regularly)   

  • Continuous  personalized online training classes, webinars and DVDs

  • Professional operations consulting services

  • Free training at the Maestro training labs 

NORTHWIND-Maestro understands that a well trained front office team is more productive and provides better service.  That is why Diamond Plus Service for new Maestro users includes three months of free one-hour scheduled monthly online system-transition training sessions, which supplement Maestro’s onsite instruction, to assist newly trained property staff in becoming proficient with their Maestro system more quickly.  For long-time Maestro users, NORTHWIND also provides free online Webinars that enable properties to offer refresher training to keep staff members up to date on valuable functionality.  NORTHWIND also delivers customized online training for incoming new staff members at minimal cost.  Clients may register on NORTHWIND’s website to see a schedule of webinars, or request their own customized webinar training session.  Diamond Plus Service is part of the regular support agreement for every Maestro user.

The core of Diamond Plus Service is NORTHWIND’s hotel-trained professional support team that is available 24 hours each day by phone, fax and e-mail to ensure all Maestro applications are operating perfectly to keep your property operating smoothly. NORTHWIND’s Support Specialists respond to all calls directly from their offices to ensure the most effective real-time technical assistance is at your fingertips any time. 

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