TTI’s ‘ConciergeOnDemand™’ Services Now Showing at 100th Hotel

  • TTI Technologies International
  • 02.27.08
Today 100 hotels in the greater New York area are shaving labor costs and increasing guest service with the new ConciergeOnDemand service from TTI Technologies International.

ConciergeOnDemand is a computer-based system that allows guests to view and book tours, buy show tickets via Ticketmaster and Telecharge, book transportation, etc. directly from a convenient lobby kiosk or PC workstation.  Vouchers are printed immediately from the terminal.

“We knew this product would be in high demand when we introduced it to the hotel industry back in September,” said Steve Blidner, TTI President. “The product really took off after showcasing it at the International Hotel/Motel & Restaurant Show in New York in November. From there, the demand has been overwhelming and hoteliers say they are thrilled with the product.

“Exhibiting at the upcoming 2008 AAHOA Annual Convention in March will be very exciting,” he said. “We honestly believe that small hotel owners and multi-property, multi-branded hotel owners equally will be really impressed with the functionality of the system, its ease of use, and its cost savings to guests through our various affiliates.”

Whatever a traditional hotel concierge can do, ConciergeOnDemand can do for guests, Blidner said. From making restaurant reservations and airport shuttle arrangements to buying theatre tickets and printing airline boarding passes, ConciergeOnDemand does it all – and without costly overhead.

A sampling of properties that have installed ConciergeOnDemand include: Portland Square Hotel, Jazz Hostels, Hostelling International and Regency Penn in New York; the Howard Johnson, Days Inn, Holiday Inn Express and Best Western hotels at JFK Airport; and the Wyndham Newark in New Jersey.

Through TTI’s partnership with ticketing affiliates, hotel guests can easily and affordably secure event or show tickets at face value, without incurring costly 50% to 100% mark-ups added by many in-person hotel concierges’, and without spending half a day waiting on line for discount tickets, Blidner said.

“We are proud that Ticketmaster and Telecharge is providing our ticketing services in the New York area,” Blidner said. “We couldn’t have asked for a better company to bring online ticket services to our hotels.”

TTI provides self-service business center workstations, boarding-pass terminals, ID scanners, information kiosks and digital signage to hotels featuring: High-speed Dell computers with Pentium processors, Dell 17-inch flat screen monitors, Dell Laser Printer, credit-card readers (optional bill readers are available), smart media readers, CD Burner, USB port for memory sticks and other devices, laptop ports, Skype international Internet calling connectivity, and Lexmark multifunction machinery.

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