Maestro Diamond Plus Service Delivers Live Web Training to Maximize Staff Productivity

  • Maestro PMS
  • 04.24.08
NORTHWIND-Maestro PMS, provider of the Maestro™ Enterprise Property Management Suite of hotel software and reservation management solutions for high-touch single and multiproperty operations, announced it is expanding its industry-leading Diamond Plus Service to include live, on-demand refresher and advanced training sessions over the Web.

This one-on-one training enables Maestro users anywhere in the world to become more productive as they receive live instruction on how to fully utilize Maestro’s advanced functionality. 

NORTHWIND’s new Diamond Plus one-on-one live training makes it easier for users to get the most from their Maestro solution, while maximizing their time and productivity through convenient on-demand learning. The online sessions with Maestro experts provide the widest range of system classes to meet ongoing training needs while accommodating staff schedules.

Maestro users can access an educational curriculum featuring live online classes and pre-recorded educational webinars as part of their Diamond Plus Service benefits. This new personalized Web-based training complements NORTHWIND’s comprehensive training offerings, creating a flexible, blended learning experience that includes traditional classroom training, client-site training and online learning.

Each live training session is facilitated by a Maestro certified expert and provides the opportunity to ask questions during the session. The user has access to the live, instructor-led personal topic of their choice. This flexibility enables Maestro users to "learn and return," allowing them to apply new skills and knowledge immediately after their training session.

The personal attention gives each user their own learning environment and enables them to set their own pace throughout the training and improve their proficiency. The main purpose is to support advanced knowledge gain in a convenient and highly efficient way for the user.

The one-on-one online training session is not intended to replace Maestro’s current traditional onsite training offering.  The new online training program is provided as part of a blended-learning process that combines onsite training and Web-based tools and learning.

NORTHWIND’s industry standard-setting Diamond Plus Service offers a variety of training options enabling clients to find the right training and education to meet their unique needs, including:

  • Free Web-based transition assistance for newly trained staff for three months after Maestro is installed (scheduled regularly)
  • Personalized online training classes, webinars and DVDs
  • Professional operations consulting services
“The changing nature of the hospitality workforce has direct implications for learning and training,” said Warren Dehan, president of NORTHWIND’s US operations. “The good news is that Internet technology and strategies are already in place to effectively train Generation X and Millennial employees. The secret to our success lies in tailoring and blending training approaches to support our users and their staffs and show that we are committed to their growth and success.”

Maestro provides users with free upgrades and transition services as well as online training webinars, tutorials and other assistance as part of their standard Diamond Plus Service agreement – one of the industry’s most comprehensive hotel system service packages. The core of Diamond Plus Service is NORTHWIND’s hotel-trained professional support team that is available 24 hours each day by phone and e-mail to ensure all Maestro applications are operating perfectly to keep your property operating smoothly.

Dehan adds, “Our new on-demand training program builds on NORTHWIND’s tradition of unparalleled service and demonstrates our continuous commitment to improving our customers' ability to achieve their revenue and operational goals by getting the most out of Maestro’s flexible and robust solutions.”

To see the property management system solution technologies offered by NORTHWIND, visit their booth at HITEC 2008, June 17–19 in Austin, TX. 

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