MTech One of First to Employ New Technology Offering More Efficient, Less Costly Communications

  • MTech, A Division of Newmarket® International, Inc
  • 06.05.08
MTech, a developer of software as a service products aimed at improving service and efficiency for the hospitality industry, has taken another giant step in cementing its reputation as an industry leader in providing innovative, cutting-edge technology that helps hotels improve communications and operations, increase productivity and maximize guest satisfaction.

Responding to an industrywide need for a more effective and efficient intra-hotel operational communications tool, MTech is integrating a next-generation communications system into the company’s popular Hotel Service Optimization System, or HotSOS (pronounced “hot sauce”). HotSOS enables hotels to maximize and streamline guest-services processes such as guest request and incident tracking/reporting, rapid-response internal-defect reporting and preventive-maintenance workflows.

MOTOTRBO™, a professional digital two-way radio system from Motorola Inc. that provides seamless integration of voice and data, is the communications tool that has been integrated with MTech’s HotSOS system. It will offer hoteliers and hotel companies one of the most efficient, effective and comprehensive means available to easily and effectively maximize guest services—and, in turn, guest satisfaction.

The MOTOTRBO™ communications system, interfaced with HotSOS, offers the capability of sending service order information as text to the hand-held unit.  Motorola recently responded to hotel customer requests to make the hand-held units capable of updating HotSOS orders.   The system also allows the hotel manager to, for instance, talk to security, or maintenance to talk to housekeeping, all at the same time..

The integrated system eliminates monthly cell phone and pager costs, and combines those two devices’ functions into one single device.

MTech Co-founder and President Luis Segredo said this HotSOS option is now available, adding to the already long list of devices supported by HotSOS.

“We are pleased to be the first hospitality software provider in the world for the MOTOTRBO™ communications platform,” Segredo said. “Being first provides evidence that when it comes to developing and implementing solutions that help hotels improve guest services, operations and bottom-line results, MTech is unmatched in the industry.”

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