AltiusPAR Announces Next Generation Enterprise Guest Management Solution

  • AltiusPAR
  • 06.27.08
AltiusPAR, a leading developer of innovative software and service solutions for the hospitality industry, announced the general availability of its next generation enterprise Guest Experience Ecosystem (GEE), including enhanced features for the AltiusPAR Internet Booking Engine (IBE).

With the new integrated ecosystem model, hotels now have access to a highly flexible and powerful solution based on a data-centric guest services framework that allows them to deliver highly personalized, fully automated services to their guests.

The integrated ecosystem approach delivers data through Web services to the modules and external components in the ecosystem so a unique guest  experience can be delivered.   Hotels have real-time access to relevant and updated guest information at any touch-point. This real-time information enables hotels to boost productivity and profitability by having integrated and highly customized applications for services such as:  reservations, hotel services, in-room offerings, room environment, marketing programs and more.

“After working closely with our customers we realized there was a need to focus on providing better service automation and tighter integration of existing, home grown, and third-party applications,” said Connie Rheams, vice president of marketing and business development. “What resulted is our new Guest Experience Ecosystem, a state-of-the-art approach to enabling a personalized guest experience. By creating seamless connectivity between customer preferences and their surrounding environment, hoteliers can improve each encounter with a guest while also maximizing their revenue. 

The new 3.0 version of AltiusPAR’s Internet Booking Engine utilizes the GEE to recognize the guest and automate all the preferences and services to be delivered upon.  The IBE also continuously updates the guest’s preferences with every interaction of the guest at any touch point.   This results in a current, up-to-the minute 360-degree view of the guest.

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