Maybourne Hotel Group Offers Enhanced Service to Travel Agents with the Help of Pegasus

  • Pegasus Solutions Inc.
  • 07.14.08
London’s Maybourne Hotel Group has signed an agreement with Pegasus Solutions for Pegasus’ Global Commission Processing, which will allow Maybourne’s three distinguished properties to pay commissions weekly to agents in their currency and method of choice.

Maybourne Hotel Group includes the historic Claridge’s in Mayfair, the recently restored Connaught in Mayfair Village, and The Berkeley in Knightsbridge. All three properties are recognized for their prized locations, individual personality, authenticity and intuitive service, which is a key reason Maybourne signed with Pegasus, according to Stephen Alden, CEO of Maybourne Hotel Group.

“Our guests expect exemplary treatment when they book with Maybourne, but now with Pegasus we can extend that treatment to agents,” said Alden. “Travel agents are largely responsible for helping maintain the reputation of our properties, so we want to invest in giving them the best booking experience possible. That means getting paid promptly and without hassle.”

Preferred and used by agents worldwide, Pegasus Commission Processing streamlines commission payments for hotels and suppliers, and facilitates collections for travel agents. Processing more than $500 million in commissions each year, Pegasus delivers agents regularly scheduled, consolidated payments in their preferred currency. In fact, according to Mark S. Dubrow, president of Pegasus Financial Services, a 2007 Pegasus survey of agents showed more than 85 percent would prefer to book a hotel that pays commissions through Pegasus than a hotel using another payment provider.

“We’ve worked to become the market leader in the commission-payment space,” said Dubrow. “But to stay there, we need to continue providing dedicated account management, service delivery and customer support for properties like Maybourne to help these hotels break through to mutually beneficial agent relations.”

Pegasus provides commission services to more than 35,000 properties, as well as the majority of the world’s travel agencies and travel distributors in more than 200 countries.

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