Jekyll Island Club Hotel Focuses on Future and Growth Empowered by Scalable Maestro PMS Suite

  • Maestro PMS
  • 07.15.08
NORTHWIND-Maestro PMS, provider of the Maestro™ Enterprise Property Management Suite of hotel software and online booking solutions for high touch single and multiproperty operations, announced that the Jekyll Island Club Hotel, Jekyll Island’s only four-star resort and a Historic Hotels of America (HHA) property, has successfully installed the Maestro Property Management suite.

Rated annually among the top 500 resorts in the world by Travel & Leisure and known for its unique resort accommodations and outstanding service, The Jekyll Island Club Hotel needed to find an advanced and flexible PMS solution to enable it to increase online and offline revenue, enhance personalized guest service as well as promote greater staff productivity.

“We selected Maestro for its single-image database hotel management platform that enables the Jekyll Island Club to have a 360-degree view of guests, and for NORTHWIND’s professional support and strong Internet functionality to boost our online bookings,” said Jekyll Island Club Hotel general manager and owner, Kevin Runner.  “Our team evaluated many leading systems, and Maestro was the one with the most robust functionality, best ease of use and the scalability we were looking for.  We were also impressed by NORTHWIND’s reputation for excellent Diamond Plus support and training, and it was a good decision.”

Maestro modules currently installed at Jekyll Island Club Hotel are:

  • Maestro Front Office (PMS)
  • Real-time pro-active yield management
  • ResEze Web booking engine
  • Two-way GDS connectivity
According to Runner, Maestro provides the functionality the property needed to keep pace with the Jekyll Island Club Hotel’s recent acquisition of a former beachside property it is converting to condominium ownership units.  “We purchased Maestro with an eye to our future development.  The Maestro Condo Management System will share the same database and hardware platform as our front office application, enabling us to efficiently expand our operation with greater functionality.  Maestro’s extensive suite of hospitality modules is very impressive in that regard.” 
Runner also said that Maestro’s service has exceeded expectations.  “Everyone from the president on down has had a hand in the success of our implementation.  NORTHWIND did a very professional job of organizing our implementation plan and training our staff,” he said.

Future plans include purchasing modules that will facilitate enterprise-wide functionality, eventually servicing and connecting properties operated in other states.  “We rely on Maestro to help us grow our online reservations, condo ownership and front and back office communications, among other areas,” Runner said.

Warren Dehan, NORTHWIND-Maestro PMS’ president of U.S. operations, said, “The Jekyll Island Club Hotel is a perfect example of how operators are successfully planning for the future using the flexibility and scalability of Maestro applications.  As the property grows internally and externally, the system will easily expand with them to create economies of scale as more profit centers utilize the same platform and database.” 

NORTHWIND-Maestro PMS is exhibiting at the annual International Hotel/Motel and Restaurant Show in New York, November 8-11. 

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