InterContinental Montreal Installs ILCO Contactless 790

  • dormakaba
  • 10.02.08
When it was time to upgrade its locks and front-desk system, the InterContinental Montreal turned to ILCO.

The hotel selected the ILCO 790 contactless electronic lock and the Advanced Technology Lodging Access System (ATLAS) management software.

The decision to use the ILCO 790 was prompted by the hotel’s desire to differentiate themselves from other competing brands by deploying innovative technology to enhance guest experience. Lars Häggström, vice president asset management, Pandox, owner of the InterContinental Montreal, said, “We feel that radio frequency identification (RFID) is the technology for the future as it provides ease of use for both guests and staff. With our experience with RFID technology in our other hotels in Europe, we wanted a highly user-friendly system to maximize guest satisfaction and stay ahead of our competition.”
Installed in early July 2008, the ILCO 790 lock provides contactless access control to the InterContinental Montreal’s 412 guestrooms and suites and 39 offices, storerooms, and restricted areas. Twelve contactless remote access controllers have been installed on elevators, exits and entrances and the business center. Also, eight contactless exit device operators equipped with vertical rod panic bars are adding contactless security to eight of the hotel’s meeting rooms.

Commenting on the ATLAS software, Häggström said, “The ATLAS system really did interface seamlessly with our PMS. The user interface is very intuitive making training more simplified. With a simple, one-step check-in process, guests get to their rooms faster.” The property was also impressed the quality of service during the change-out.

The installation of ATLAS was smooth and did not affect day-to-day operations. This was important as the system was installed during a very busy period. Häggström added, “The Kaba Ilco team worked closely with our hotel IT, security, and front-desk management to ensure that everything went smoothly. And it did. Now we happily have contactless security on nearly every access point in the hotel and usual hotel operations were not interrupted.”

In commenting on the hotel’s decision to upgrade and remain with ILCO as its electronic lock provider, John Sarrouf, vice president of sales ILCO, said, “The InterContinental Montreal’s decision to work with ILCO reflects their trust in our technology and our people. We work closely with our customers on all levels to design total solutions for maximum security and maximum customer satisfaction.”

Essential features of the ATLAS and ILCO contactless 790 system include read-write technology (staff credentials can be audited), time zones and comprehensive reporting capabilities. The ATLAS system is a Web-based program with an open architecture that simplifies integration with most existing hotel IT infrastructures. The system features an intuitive browser-based user interface and an unlimited database and system log to monitor staff activities and system operations. And using the existing network infrastructure, ATLAS easily integrates with the property management system (PMS), point-of-sale systems, and self check-in kiosks – without the need for additional equipment.

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