McLaren International Distributes MTech’s HotSOS, Expanding HotSOS Support in Asia and Oceania

  • MTech, A Division of Newmarket® International, Inc
  • 10.03.08
MTech has recently teamed with McLaren International Pty Ltd to expand distribution of its coveted HotSOS product throughout Asia and Oceania.

McLaren is an Australian-based company and provides a range of best-of-breed technology solutions and services to the hospitality and related industries across the Asia Pacific Region.  Offered as a software-as-a-service (SaaS) hosted solution, the guest incident tracking and workflow automation tools provided by HotSOS will be sold and deployed by McLaren International while the solution will continue to be hosted and maintained by MTech.

“Through this distribution partnership, everyone wins,” said Luis C. Segredo, president of MTech. “MTech has the opportunity to extend its reach through McLaren’s highly experienced team. McLaren has the opportunity to bring more solutions to its portfolio of customers. Customers get the opportunity to work with one source and save on deployment with regional or local support.”

HotSOS—already installed in more than 1,300 hotels around the world—entered the Asian market in 2006. Segredo said, however, that it was time to expand distribution to a grander scale through partnering with an organization that has a local presence. Including its legacy products, MTech already has a number of customers in Asia and Oceania, but the markets have been underserved. This no longer will be the case, due to the McLaren/HotSOS partnership.

“HotSOS is the most complete guest-experience management tool on the market, and it additionally includes unparalleled workflow automation,” he said. “With its field-proven support for double-byte characters, this is the tool to bring to these markets”.

“Furthermore, MTech has always been a market leader in innovation, and these markets will benefit from regional support of the finest hosted solutions available,” he said.

Matthew White, McLaren International Managing director, said, "MTech solutions lead the market in terms of functionality, robustness and ease of use. HotSOS delivers significant benefits to Hotels both enhancing the guest experience and delivering operational efficiencies leading to increased profitability. HotSOS will assist McLaren to further strengthen our strategy and reinforce our values and services as a total technology solution provider for hotels.”

“MTech selected McLaren International for its excellent reputation and relationships in the markets they serve,” Segredo said. “The company also shares our vision of deploying robust best-of-breed solutions that meet the business objectives of our customers through delivering real operational efficiencies and enhancing guest service.”

MTech has already taken steps to augment its HotSOS IT infrastructure to support the additional customers and will be counting on McLaren International’s expertise to ensure that HotSOS users continue to enjoy the local solution user experience to which they are accustomed no matter where they are in the world.

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