The Spa at Norwich Inn Selects ResortSuite to Manage its Operations

  • ResortSuite Inc.
  • 10.09.08
Enablez Inc., developer of ResortSuite, a leader in integrated guest-centric hospitality software solutions, announced that The Spa at Norwich Inn has selected ResortSuite integrated software solution to manage its luxurious destination spa in the Connecticut woods.

For over 75 years, The Spa at Norwich Inn has been a destination for discerning guests. YANKEE Magazine has named it Best Destination Spa in New England in its 70th anniversary issue, and the property was named Best Resort in Connecticut in the 2006 edition of New England Travel & Life.

ResortSuite’s property management system (PMS), spa, catering, food and beverage (F&B), and CLUB modules were selected by The Spa at Norwich Inn to manage all areas of the destination spa, including its 100+ guestrooms, suites and villas, 36-treatment room spa, memberships, event planning and dining reservations.

By selecting ResortSuite’s completely integrated solution, The Spa at Norwich Inn will now have a single definition of customers throughout its operation, guaranteeing a high level of service to every guest across all touch points.  Staff, inventory and gift certificates will also be recognized universally across the property, eliminating IT limitations, improving operational efficiencies and enhancing guest experiences. The execution of targeted, integrated marketing campaigns will also provide continued interaction with guests between visits. 

“After a thorough evaluation process, we selected ResortSuite because its solution best fits the needs of our property. After working with several non-related applications, we now look forward to having a single source of information on all guest and group activity, which will allow us to reduce our IT costs and provide a higher, consistent level of service to guests,” said John G. O'Shaughnessy, general manager of The Spa at Norwich Inn.

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