How to Turn Mandatory PMS Upgrade into Golden Opportunity

  • Maestro PMS
  • 10.21.08
Whether it takes the name PMS vendor consolidation, company acquisition, or mandatory upgrade, the impact on hotel operators who are the users of these property management systems is almost always painful.

In today’s business environment where ownership changes are commonplace, many hoteliers are in the position of owning a property management or other hotel software system that will soon lose support because of a vendor acquisition and forced upgrade. 

These transitions can be disruptive and often expensive challenges for any operator, but some savvy hoteliers are taking advantage of this opportunity to assess their current operational needs and evaluate other property management systems to help them achieve their revenue, service and hotel management goals.

A growing number of operators faced with service disruptions from vendor acquisition or forced migrations are turning to NORTHWIND because they trust its 30 years of uninterrupted service to hoteliers like themselves.  NORTHWIND provides the widely installed Maestro Suite of over 20 fully integrated property management and reservations software modules supported by its Diamond Plus Service agreement, the industry’s most comprehensive installation, training and support program.  NORTHWIND has never in 30 years of operation charged users with current maintenance agreements for version upgrades or forced them to migrate platforms.

Hotel operators faced with costly mandated system upgrades have alternatives.  NORTHWIND-Maestro understands the needs of hoteliers operating single independent properties and hotel groups and provides professional transition services from third-party legacy systems to the Maestro Property Management Suite.  NORTHWIND services include:

  • Professional on-site system conversion and installation services
  • Free Web-based transition-assistance for newly trained staff
  • Personalized management training to ensure the most effective system use. 
  • NORTHWIND-Maestro also provides free upgrades and enhancements to all users as part of its standard Diamond Plus Service agreement in addition to responsive North American-based 24/7 live system support.
Respected industry consultant Jon Inge recently cited the importance of frequent professional refresher training to maintain staff productivity and operating efficiency in his online newsletter. "I emphasize the value of refresher training to all my clients," Inge said. "It really helps them use their systems more effectively." 
NORTHWIND-Maestro agrees. That is why NORTHWIND’s Diamond Plus Service for new Maestro users includes three months of free one-hour scheduled monthly online system-transition training sessions to supplement Maestro’s onsite instruction to assist property staff in becoming proficient with their Maestro system quickly and become more productive and provides better service.
Other services include:
  • Continuous personalized online and onsite training classes
  • Professional operations consulting services and productivity review
  • Free Maestro for Beginners and on-demand live training over the web
  • Remote and onsite customized training. 

For operators who already use Maestro, NORTHWIND provides free online webinars and on-demand training labs that enable properties to offer refresher training to keep staff members up to date on valuable functionality enhancements.  To keep staff as productive as possible, NORTHWIND also delivers customized online training for incoming new staff members. Clients may register on NORTHWIND’s Web site to see a schedule of webinars, or request their own customized remote training session.  Diamond Plus Service is part of the regular support agreement for every Maestro user.

NORTHWIND-Maestro PMS is exhibiting at the annual International Hotel/Motel and Restaurant Show in New York November 8-11 and at the Historic Hotels of America show in Riverside, Calif. Nov 11-13th.

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