MSI hires Leading Customer Service Author to Lead Associates and Call Center

  • Multi-Systems, Inc. (MSI)
  • 11.04.08
Multi-Systems, Inc. (MSI) a hospitality solutions provider with a focus on hospitality technology solutions, announced the newest member of its executive team, Michael Crain, as vice president of success.

In this role, Crain will report directly to MSI’s president, Tim Tiller.  “Michael will be responsible for MSI’s associate's success, ensuring all associates have the tools, education and resources to reach their full potential as well as being a strong advocate for superior service and great people.  It is expected that this focus will have a positive effect on the success of our customers. Michael will also be responsible for the success of the call center - building on the positive changes that we have experienced through the course of time” said Tim Tiller, MSW, president.

Crain has spent the past several years providing consultative services to such companies as Marriott, Harley Davidson, Liberty Mutual, Pfizer, US Airways and Chase Bank to name a few. MSI is looking forward to Crain’s ability to utilize each of these experiences to guide MSI to higher levels of service performance, benefiting all of MSI’s clients.  

Crain is an accomplished speaker, published author ("Beyond the Billboards") and committed proponent of customer service and satisfaction.  He further brings to the MSI team organizational leadership and strategic planning; as well as demonstrated strengths in the areas of business development, employee satisfaction, improvement planning and execution.

In today's economy – MSI understands the importance of partnering with hoteliers who have invested in MSI's products and service.  MSI's customer assistance center is here to serve you, the end user - providing more than a break fix mentality.  Crain will grow the team into a greater proactive partner that utilizes the call center data to identify value added solutions, which will support our client's ability to drive revenue and customer service into their hotel(s).  

MSI is committed to hiring industry professionals sharing a common vision.  Over the last year MSI has added to each department some of the industries finest human resources.  Dedicated to its associates and clients MSI is determined to provide the industry’s leading-edge technology solutions as well as superior service.

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