Affinia Manhattan Boosts Guest Satisfaction, Revenues with Fax/Copier/Scanner from TTI

  • TTI Technologies International
  • 11.05.08
Business center services are no stranger to guests at the Affinia Manhattan, part of the distinctive collection of Affinia Hotels.

For the past several years the New York landmark hotel has been operating with four self-service business center workstations from TTI Technologies International. The recent addition of a new, self-service fax/copier/scanner has led to an increase in business center traffic and revenues for the hotel, and is receiving rave reviews by guests.

“The Affinia Manhattan is a large property with high guest traffic/volume,” said Amy Betances, Affinia Manhattan guest services manager. “Having a full-service fax/copier/scanner solution for our business center works well for our property. Guests like the simplicity and convenience of being able to access a number of options in one central place. Previously, our guest service agents would have to spend time away from the front desk to fax and copy documents for guests. Now, the guests are able to simply do this themselves. It’s a great service to our guests and an innovative offering from TTI Technologies International to make our job easier.”

TTI has been installing automated business centers in New York area hotels for many years. TTI business services include: self-service business centers, ID/passport scanners, airline boarding pass printing systems, automated concierge services, informational kiosks, luggage storage solutions, ATMs, digital signage systems and more.

“It’s a new era in hospitality,” said Steve Blidner, TTI president. “In the early years, guests enjoyed being waited on hand and foot. Today, guests prefer to do many things themselves – especially when it comes to operating business equipment. Self-service technology works really well in today’s hotel environment as long as the solution is easy to use and is supported 24/7 by the provider. Frustration can set in the moment a guest feels he or she does not understand how to properly use a machine or system. TTI understands the importance of making technology user friendly, and the solutions we deliver are extremely easy to operate and require little staff interaction.”

According to Betances, there have been no complaints since TTI replaced an older system with the new all-in-one fax/copier/scanner solution.  “This guest-service tool seems to always be in use by guests,” she said. “Whenever there is an inquiry regarding fax services, our guest service agents immediately direct guests to the business center. It’s very apparent by the amount of traffic in the business center that it is in high demand. Guest satisfaction with the business center is at an all time high, use of all our business center equipment has increased, and overall revenues generated through our business center are on the upswing. Affinia Hotels takes pride in providing customized comforts to our guests and TTI has helped us get there for our business travelers.”

Steven Kipnis, Affinia Manhattan general manager, said,  “I’ve had the pleasure of working with TTI for many years and they are a great team with a true eye on customer service. With four TTI self-service workstations and the fax/copier/scanner unit in our business center and a TTI FastCheck-In Airline Boarding Pass Printing system in our lobby, TTI provides just about every business service tool imaginable to our guests. We couldn’t be happier.”

TTI will showcase its business center solutions at the International Hotel/Motel & Restaurant Show in New York November 9-12 at the Jacob K. Javits Convention Center at booth No. 3053.

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