NORTHWIND Maestro Continues Expansion to Maximize Services, Global Headquarters Moves to Larger Offices

  • Maestro PMS
  • 11.06.08
NORTHWIND-Maestro PMS, provider of Maestro™ Enterprise Property Management hotel software and reservation software solutions for the hospitality industry, announced it is relocating its corporate global headquarters on November 22, 2008 to expanded office facilities.

NORTHWIND’s new headquarters will consolidate the company’s training center, Maestro Support Call Center and systems development division under one roof to better serve the growing Maestro client base.   NORTHWIND-Maestro also maintains sales offices in Florida, Colorado, Virginia, the United Kingdom and Australia.

“We are consolidating all our staff expertise, including NORTHWIND-Maestro’s development division, in one office so we can deliver the most advanced technology and professional Diamond Plus Service to our thousands of users,” said NORTHWIND-Maestro CEO Jacob Dehan.  “Our Maestro Support Call Center will be positioned between our training and education center and our systems development team for the industry’s most personalized and expert service.”  NORTHWIND-Maestro PMS offers over 20 fully integrated modules on one database with full Web compatibility to take advantage of the growing industry reliance on the Internet. 

“For 30 years NORTHWIND has been committed to developing the most advanced technology and providing the best support for our clients, and our new Diamond Plus Service program enables our family of users to see a faster ROI and greater profitability,” Dehan said.  NORTHWIND-Maestro’s continued growth results from its focus on client success, and its new corporate offices include an advanced communications network to handle support calls and inquiries as quickly as possible.

The key to NORTHWIND’s success and continued growth over three decades is its commitment to lead the industry in investing resources in system enhancements and ongoing system development that leverages emerging technologies to benefit its clients and keep Maestro on the cutting edge of hospitality automation.

Northwind knows the Internet is the fastest growing revenue channel in hospitality. According to the HSMAI Foundation report, hotel Internet gross bookings will reach close to $40 billion by 2009, representing almost one-third of all hotel revenue booked. This means to be competitive, every hotel must utilize the most sophisticated online tools to engage potential guests and motivate them to book while they are on a property’s site.

Maestro’s Web Connection Suite of Internet-powered functionalities gives operators total real-time control of reservations, rates and availability for leisure travelers and groups across all online sources to maximize profitability.  The growing online trend is also toward more guest self service capabilities that include not just room booking, but also spa and table reservations and other amenities that increase incremental revenue. Travelers also demand dynamic packages that let them create their own customized itinerary and services while they book their reservations online. Maestro’s ResWave Web booking modules build on this trend and provide operators with tools to meet guests online with spa, dining and activity reservation capability as well as dynamic packaging.

“Maestro’s new facilities will enable more advanced technology development and expanded Web-based services to make our clients more successful,” said Dehan.  “The increasing number of services being provided over the Internet is changing the dynamics of the hospitality industry, and NORTHWIND-Maestro is changing with it.”

NORTHWIND-Maestro PMS is exhibiting at the annual International Hotel/Motel and Restaurant Show in New York November 8-11, and will be at the Historic Hotels of America show in Riverside, Calif. Nov 11-13.

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