iBAHN LAUNCHES GLOBAL COMMAND CENTER TO CENTRALIZE PROACTIVE MONITORING OF NETWORK

  • iBAHN
  • 10.25.06
iBAHN, the leading worldwide broadband provider for the hospitality industry, announced today the launch of a Global Command Center (GCC) which allows greater proactive quality monitoring of hotel broadband services.

With broadband speed and security as the two most important issues to hotel guests, the new GCC ensures hoteliers can offer a seamless Internet experience to their clientele.
 
In addition to a traditional 24/7 Network Operations Center (NOC) that iBAHN currently operates to deal with day-to-day network maintenance and operational requirements, the GCC is focused on monitoring over 100,000 pieces of equipment to detect faulty performance before the guest notices it.  Additionally, the GCC protects properties on the iBAHN network by monitoring for viruses, malicious attacks and spam before they affect the broadband quality for hotels guests and conference attendees.
 
The Global Command Center, located at iBAHN's headquarters in Salt Lake City, Ut., is staffed by dedicated support technicians who monitor the iBAHN network, ensuring the detection of potential Internet-usage issues.  With this early detection system, it becomes possible for the technicians to address an issue even before the hotel or meeting site using the connection notices any changes in service.
The development of the Global Command Center is part of iBAHN's commitment to providing their hospitality partners with the highest quality High Speed Internet Access and service available.  Recently, iBAHN devoted more than $2 million to updating partner hotels' infrastructures; ensuring the hotels had the necessary technology and architecture to support broadband service.


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