wagamama Selects MICROS to Expand Its Dining Operations

  • Oracle Hospitality Food and Beverage Solutions
  • 12.05.08
MICROS-Fidelio UK Ltd, a wholly owned subsidiary of MICROS Systems, Inc., announced that wagamama, a chain of award-winning pan-asian inspired noodle restaurants, is implementing an extensive range of MICROS products.

The product suite wagamama is deploying includes MICROS Restaurant Enterprise Series (RES), mymicros.net, Mobile MICROS and the newest addition to the MICROS portfolio, myCentral -- a Web-based application that empowers enterprises to extend their business beyond the four walls of the restaurant by allowing customers to place orders via the Internet or a centralized call center.

The MICROS solution provides wagamama a true enterprise management system for its chain of 67 restaurants, including 65 in the United Kingdom and two in the United States. wagamama has deployed MICROS RES, a series of integrated applications including electronic point of sale (EPOS), restaurant operations and corporate applications, across its entire U.K. estate. In addition, mymicros.net, a content-rich Internet portal providing access to hosted applications for EPOS, back office and data warehousing, provides business intelligence and true enterprise control.

Richard Tallboy, IT manager for wagamama said, "We are delighted with the successful implementation of MICROS RES and mymicros.net. The MICROS RES solution allows us to offer excellent customer service and efficiency throughout our restaurant operations. Mobile MICROS hand-held solution has provided order accuracy and speed. And mymicros.net provides us with a high level of detailed, real-time data directly from our sites, allowing us to be more proactive in reacting to any trends."

Having seen real benefits and a tangible return on investment since the implementation of MICROS technology, wagamama desired a new and innovative way of expanding its dining room. Tallboy continued, "In the current economic climate, as we required a new way to cost-effectively expand our business and revenue without compromising our exceptional levels of customer satisfaction, we are deploying myCentral. We are very excited by myCentral, which will allow wagamama to continue to grow through providing our customers with the latest ordering capabilities. The implementation of myCentral at wagamama will allow customers to place an order online for in-store collection. Once the order is received, it is transmitted to the restaurant's MICROS Kitchen Display System, ensuring an efficient process."

"MICROS is pleased to have wagamama become the first organization to deploy myCentral," said Tim Brown, vice president, MICROS Strategic Accounts, EAME. "wagamama's forward-thinking and innovative approach to serving its customers makes us ideally suited partners. MICROS is committed to offering the hospitality industry new and innovative solutions and we look forward to a strong, healthy partnership with wagamama for years to come."

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