Peninsula Hotels Upgrade to OPERA v5.0 and Deploy MICROS OPERA Revenue Management System

  • Oracle Hospitality Food and Beverage Solutions
  • 01.06.09
MICROS Systems, Inc. (Nasdaq: MCRS), a leading provider of information technology solutions for the hospitality and retail industries, is pleased to announce that The Peninsula Hotels is upgrading all of its hotels to OPERA v5.0 and deploying the OPERA Revenue Management System (RMS) after successful pilots at The Peninsula Hong Kong and Peninsula New York properties.

The deployment of the world's first truly integrated revenue management system to the remaining hotels will be complete by mid 2009.

The Peninsula Hotels, known around the world for its luxurious properties and exceptional guest service, currently uses the entire suite of MICROS hotel products including MICROS OPERA Property Management System (PMS), OPERA Sales & Catering (S&C), OPERA Sales Force Automation (SFA), OPERA Reservations System (ORS), OPERA Customer Information System (OCIS), OPERA Web Suite (OWS), and MICROS Point of Sale solutions. With the implementation of OPERA RMS, The Peninsula Hotels will be able to closely monitor real-time changes in supply and demand, allowing it to respond instantaneously to changing business conditions. And as OPERA RMS is a truly integrated module, there are no additional hardware requirements and no interfaces or data migration necessary to bring the system live.

"Given our past experience with revenue management solutions, we were very pleased to learn that a revenue management solution was being developed that would be truly and completely embedded in OPERA," stated Shane Izaks, General Manager Information Technology for The Peninsula Hotels.  "After the implementation of OPERA RMS at the first two properties, we quickly realized how precise the forecasts are for transient demand, and more importantly the distinct work on group demand handling, which allows us to allocate a precise amount of inventory to transient demand. The fear of incorrectly overbooking the property is virtually eliminated. This is particularly important as the idea of walking a customer from a Peninsula hotel is quite simply unthinkable."

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