Amcom Software Adds RFID to Call Center Capabilities

  • TrackIT, LLC
  • 01.14.09
Amcom Software announced a significant update to its industry-leading communications call center suite by introducing radio frequency identification (RFID) capabilities.

With this update, Amcom becomes one of the the first providers of mission-critical call center software to offer precise, automated, staff location and management with RFID. The RFID technology works with the Amcom system to automatically update where hospital staff is located, so they can be contacted more quickly. This kind of automated precision helps hospital call centers operate more efficiently and effectively; speeding response, eliminating manual update processes, and improving patient care.

Amcom's call center suite now incorporates Time Domain Corporation's PLUS line of precision ultra wideband (UWB) real-time location system (RTLS) tags, readers, antennas and software. With the design and implementation services of distribution partner, TrackIT Systems, facilities can quickly add the new RFID capabilities to their existing or new Amcom system. When personnel enter, leave or change locations within the facility, their contact records within the Amcom call center system are instantly updated. When a call center activity is initiated, precise information regarding their whereabouts makes it easy to use the individual's preferred messaging technology to reach them, wherever they are.

According to Amcom Software product management director, Ed Hixon, "The addition of RFID technology to our suite is another example of how we listen to our customers' needs and develop new ways to serve them. We've seen a lot of interest in having up-to-the-minute information about the availability of hospital staff and are excited about the new, integrated solution."

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