Maestro Users Praise Expanded Diamond Plus Services and Online Training to Maximize Operator Profitability and Efficiency in Tough Economy

  • Maestro PMS
  • 01.20.09
NORTHWIND-Maestro PMS, provider of Maestro™ Enterprise Property Management hotel software and reservation software solutions for the hospitality industry, announced it expanded its Diamond Plus Service programs with added resources and tools to enable Maestro users to be more successful in 2009.

Enhanced online services include live one-on-one, on-demand training sessions with PC screen-sharing, as well as Maestro for Beginners new-hire sessions and tutorials. Maestro also increased its online Webinar Training program and remote training services to minimize travel fees and staff downtime.

“At a time when many vendors are focused on reducing expenses and maintaining status quo, NORTHWIND is adding services,” said Warren Dehan, president of NORTHWIND-Maestro PMS.  “We added client-facing staff and live online screen-driven training to our industry-leading Diamond Plus Service to help clients be more profitable.  Personalized online training enables operators to keep staff on property and become more productive.”  

Diamond Plus Service and 24/7 support offers users free:

  • Live refresher and advanced interactive training Webinars
  • Web-based transition assistance for recently trained users
  • One-on-one, on-demand online personalized training sessions with Maestro specialists
  • Pre-recorded Webinars and tutorials in online knowledge base
  • Maestro for Beginners education including on-demand tutorials and live sessions
  • Professional productivity consulting services
  • Version upgrades and enhancements

“We rely on Maestro’s online training, both the Webinars and the personal one-on-one classes, to be more productive and use systems more effectively,” said Libby Stowe, sales support and information and data specialist for Campbell’s Resort. “I have taken nearly all the Maestro online classes including front desk, sales and catering, yield management, spa and POS.  We always come away more knowledgeable and confident, and using the system to its fullest potential.”

“Shorewalk Vacation Villas sells 190 condos as vacation units and we just completed several Maestro one-on-one training online classes for group management and condo billing,” said Dennis Karlzen, front desk manager of Shorewalk Vacation Villas in Florida.  “We have a unique property and Maestro’s training lets us ask questions and get valuable answers. It saves time and helps us use the system more efficiently.”

“We use Maestro Webinars to train new hires and to take refreshers to learn about our system,” said David Hearst, revenue and reservations manager for the Waterfront Place Hotel.  “I even take housekeeping classes with our executive housekeeper.  We implemented Maestro in 2008 and the Webinars helped our staff when we went live.  I often set up a large screen and bring in staff for classes.” 
Hearst noted that many module training sessions are pre-recorded on Maestro’s site for more convenient learning.  “The sessions for T/A and charge routing rules help us do a better job managing our property. We are a 205-room independent so we rely on Maestro’s support because we do not have a franchise to look to.” 

NORTHWIND offers one-on-one live training sessions, on demand and recorded so clients can reference them any time.  The live chat and shared computer screen features enable staff to ask Maestro specialists specific questions about their property’s unique operation. The live on-demand training sessions include:

  • Front desk and hotel operations – A how-to overview of Maestro PMS on front desk and hotel operations.
  • Beginner’s series – Offers new Maestro users personal time with a Maestro specialist.
  • Sales and catering – Gives users of this powerful Maestro module a solid systems foundation.  
  • Condo/timeshare and work order – Offers condo/timeshare and work order clients the opportunity to review questions relating to these modules.
  • Rate management – Provides users dedicated time to master rate, package rate, yield management, dynamic packaging and package reconciliation functionality.
  • Spa – Offers Maestro’s integrated spa services users the opportunity to discuss configuration, setup and best practices for spa operation. 

Maestro continues to listen to its users and respond to their needs. In 2009, Maestro will launch even more services to Diamond Plus geared towards helping clients generate higher online and offline revenue, boosting staff productivity, and mining their data to make informed business decisions.

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