hyphen Outsources Quality Assurance Division to Industry Expert Integrity Group Covert Services Inc.

  • hyphen information management systems
  • 10.31.06
hyphen announced that an outsourcing agreement has been reached between Vancouver-based quality assurance industry leaders Integrity Group Covert Services Inc. and Hyphen Information Systems Management.

Neil Holm, hyphen president said, “The ability for hyphen to provide this type of specialized service to the hospitality industry was a natural fit for us. It was always just a matter of finding the right company with similar goals to align ourselves with.”
 
The announcement comes as no surprise to many hoteliers who have already had the opportunity to utilize services from one or both of these hospitality industry solution providers.
 
Integrity Group Covert Services Inc. President Elton Walker said, “It is never acceptable to simply satisfy a guest. In this competitive industry we must collectively raise the bar on all levels together as an industry insuring rooms stayed filled. This is our prime directive as quality assurance hotel evaluators.”
 
hyphenQA will continue to be the brand fronting the outsourcing agreement. Integrity Group evaluators working in close partnership with hotel management will perform the extensive on location hotel audits.
 
“Every industry needs a sound board to gauge the level of customer quality and service their unique target market is receiving. Our industry (the hospitality industry) is no different,” said Walker.



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