New York’s Beekman Tower Hotel Abuzz with New Business Center from TTI Technologies

  • TTI Technologies International
  • 02.18.09
The Beekman Tower Hotel, a New York landmark since 1928 and home to the Top of the Tower restaurant overlooking the Manhattan skyline, is buzzing with rave reviews from guests using its new, full-service on-site business center from TTI Technologies International.

The business center features three TTI self-service guest computers equipped with free-to-guest airline boarding pass printing functionality and a fax/copier/scanner/printer system.

“They say: ‘If you can’t do it right, don’t do it at all,’ so perhaps that’s why The Beekman Tower Hotel never had a business center on site until this year. We hadn’t previously been introduced to TTI,” said Kathi Suprek, hotel manager. “The Beekman is known for providing exceptional service and first-class accommodations. It’s only fitting that our guests – many of whom are foreign dignitaries visiting the nearby United Nations – have instant access to global information in a secure environment via a comprehensive, yet affordable, self-service guest-computing network. We’re proud to say that we’ve done it right the first time – thanks to TTI.”

TTI has been installing automated business centers in the New York area hotels for many years. TTI business services include: self-service business centers, ID/passport scanners, airline boarding pass printing systems, automated concierge services, informational kiosks, luggage storage solutions, ATMs and digital signage. Business tools provided on each of the computer stations at The Beekman Tower Hotel include: high-speed Internet access, e-mail, Microsoft Office, Instant Messenger (AOL, Yahoo, MSN, ICQ and Skype), phone calls using Skype, laser printing/remote printing via and digital photo access. Airline boarding pass printing from TTI’s proprietary FastCheck-In solution also is provided on each computer.

“Partnering with TTI has many benefits – the company is New York based, they came highly recommended to us by our network-integration partner Sorbis and by other neighboring hotels which use their business services and they are easily accessible and extremely affordable,” Suprek said. “Because we place such a strong emphasis on guest service and satisfaction, and because guests are demanding personal access to computers, we knew it was time to design a dedicated business center into our floorplan.”

The new business center at The Beekman Tower Hotel is located on the second floor, adjacent to the hotel’s fitness center. In addition to the computer stations, the all-in-one fax/copier/scanner solution gives guests the simplicity and convenience of being able to access a number of service options in one central place and frees up front desk staff from having to assist with these tasks. While the business center will serve as a source of new revenues for the hotel, Suprek stressed that the motivation behind adding the business center strictly is guest-convenience and satisfaction.

“As the demand for self-service technologies continues to rise, we at TTI are committed to developing solutions that are easy to use and easy to support,” said Steve Blidner, TTI president. “Travelers – especially international visitors - face enough stress while on the road, and worrying about how to communicate with friends, family or the office should not be one of them. Those who require access to a hotel’s business center are those who demand and expect services that help them do their jobs while on the road any hour of the day. We understand the importance of making technology user-friendly, and the solutions we deliver are extremely easy to operate and require little staff interaction.

“We are very proud that Sorbis Communications and so many of our New York customers recommended TTI to The Beekman Tower hotel,” he added. “This property truly is known for its first-class service, and we at TTI are dedicated to doing whatever is necessary to streamline the communications and information-access process for their valued guests.”

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