Sam Acheampong Joins MTech as European Sales Manager

  • MTech, A Division of Newmarket® International, Inc
  • 02.18.09
To expand the reach of MTech’s industry-leading guest-services management systems to the European hotel community, including HotSOS, PMWorks and REX (Room Expeditor for housekeeping), Luis C. Segredo, MTech president and co-founder, announced the appointment of Sam Acheampong as European sales manager, headquartered in London.

“Around the globe, hoteliers facing lower occupancies are looking at increasing workplace productivity, being more efficient, and doing more with less. The solutions from MTech are ideal in assisting hoteliers in providing greater service with fewer resources,” Acheampong said. “The Internet does a great job of breaking down geographic boundaries, but MTech realizes the importance of personal interaction in forging partnerships with hotel companies. I joined the team to ensure that existing and future customers stay well connected to our home office, and have a full understanding of the ways MTech can help them improve service and the bottom line with streamlined operations.”

Acheampong has been a fan of MTech since 1998 when he became a user of its Espresso! quality-management system while working as a front-office manager at both the Millennium Gloucester and Millennium Baileys hotels in London. He said, “The outstanding management, great customer support and excellent products,” are what attracted him to the new sales opportunity with MTech.

“MTech solutions, especially HotSOS, will enable hotels across Europe to better manage the communication processes around guest incident tracking, proactive and reactive rapid response, and the analysis of these episodes to identify and ultimately eliminate recurring issues,” he said. “This quickly reduces costs, extends asset lifespan, and increases productivity throughout the hotel. This in turn will enable properties to gain a competitive advantage over the competition.”

Acheampong has a solid background in hospitality, serving in duty and front office management not only for Millennium hotels in London, but also at the Coppid Beech Hotel in Bracknell, Berkshire; the Hilton Metropole and the Royal Lancaster hotels in London; and the Gleneagles Hotel in Ayrshire.  Recently he completed a degree in business and international tourism management.

“Having been hands-on with MTech solutions at the property level in corporate, operational and guest-service roles gives me a 360-degree view of how the company positively improves communications and operations, increases productivity and maximizes guest satisfaction,” he said. “This puts me in the best position possible to promote the MTech message: ‘Smarter Workflow, Better Service!’, because I truly believe it.”

Segredo said he admires Acheampong’s enthusiasm, and knows he is the right man to take the message of MTech solutions throughout Europe.

“We are delighted to bring Sam aboard as European sales manager because he has hands-on experience with our products and has been personally impacted by the results they deliver,” he said. “There’s no better testimonial than a happy customer, and we are thrilled that Sam is taking our guest-centered message across Europe. We welcome him aboard.”

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