Chumash Casino Resort Chooses Capton

  • Capton
  • 02.19.09
Capton announced that Chumash Casino Resort has chosen Capton’s Beverage Tracker business solution for monitoring and improving bar operations.

“We made the decision to install Capton’s Beverage Tracker system based on the company’s proven track record of delivering an immediate and sustainable ROI, their history with other customers in the tribal gaming community, and the breadth of their professional services, customer service and support,” said William Hanke, director of food and beverage for Chumash.

Capton is helping to make sure that the bar operations meet the resort’s overall standard of excellence. While the system has only recently been implemented, results are already evident. Capton customers routinely see a significant increase in bartender pouring accuracy, with resulting percentage point drops in liquor costs. The Capton team remains committed following installation, working with bar managers remotely, examining the results of liquor sales reconciled to actual pours, hunting for inaccurate pours, and maintaining scorecards for each bartender.

“I am most impressed with Capton’s dedicated, results-oriented training and support, with their instructional programs for managers and bartenders to understand how the system works and to test their skills. I have found the reporting reviews, scorecards and other management system tools available with Capton enormously helpful,” said Brian Kestelyn, food and beverage manager for Chumash.

“We were looking for a technology solution that would offer a clear before and after view of our beverage operations, with the ability to forecast trends. These economic times are challenging, but we believe Capton provides exactly the right solution needed to trim operational waste and inefficiency,” said Pete Saccullo, executive director of technology for Chumash.

“The environment for mistakes in a free pour bar operation changes dramatically with the implementation of a Capton solution. The Beverage Tracker system is designed to stem rising liquor costs and reduce overall beverage costs. We are all about making sure the numbers go down and stay that way, just like they did for Chumash,” said Scott Martiny, CEO for Capton.

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