ResortSuite, a leading provider of integrated guest-centric hospitality management solutions, announced The Lodge of Four Seasons Golf Resort and Spa Shiki have selected ResortSuite to manage their room, dining, spa, golf, retail, membership and online booking operations.
The resort was looking for a solution that would reduce the number of systems managing its operation, improve cost containment and productivity, and drive revenues through propertywide online and offline bookings. ResortSuite PMS, spa, F&B, golf, retail, club and Web were chosen to manage each respective area and to provide complete integration via a single database. The result is a seamless environment that greatly reduces overall technology and ongoing maintenance costs, improves operational efficiencies, and enhances guest service.
“After a comprehensive search, we selected ResortSuite because of the system’s ability to support the complex nature of our resort and private club operation,” said Carl Clark, vice president/director of operations of The Lodge of Four Seasons. “ResortSuite WEB, the system’s online booking capability, was also a critical factor in our decision to select ResortSuite. Allowing guests to book their own reservations online is paramount and we feel confident our operation is now ready for the future of hospitality.”
ResortSuite WEB, a unique and completely integrated Web reservation tool, lets guests book a room and golf tee times from the comfort of their own computers or PDAs, 24/7. Reservations are completely automated taking inventory directly out of the system. No staff involvement is required and once a guest completes his or her reservation online, a comprehensive itinerary is generated for their records.
“We are delighted to partner with an established yet forward-thinking resort such as The Lodge of Four Seasons,” said Frank Pitsikalis, ResortSuite founder and CEO. “Our main goal will be to work closely with their team to help realize greater overall efficiencies in the way they run their business and service their guests through ResortSuite.”